TROUBLESHOOTING
SPECIFICATIONS
If you cannot perform a normal transmission and a red ERR
LED indicator is on, or the gateway emits long beeps, please
check if all the installations are correct.
Error Status
Possible Cause Solution
No power supply
to the gateway
No LED indicator
works
Red ERR
indicator with a
long beep
Red ERR
indicator with two
long beeps
Red ERR
indicator with
three long beeps.
Red ERR
indicator with
four long beeps
Bluetooth
transmission
problem
4G LTE network
signal is not
stable
Meter is not
registered.
Hardware error
•
Check if PWR is on.
•
Check if the gateway power
switch is on.
•
Check if the power supply is
securely plug-in the power
outlet and the gateway power
adapter port.
Check if meter is too far away
from gateway or turned off
accidentally during the
transmission.
•
Move the gateway closer to
window or other open space.
•
If the problem persists, please
contact the place of purchase
or call customer service for
assistance.
Please contact the place of
purchase or call customer service
for assistance.
Please contact the place of
purchase or call customer service
for assistance.
Model No.
Bluetooth communication
TD-9017G
LTE : 1900MHz (Band 2) / 1800MHz (Band
3 )/ AWS (Band 4) / 900MHz (Band 8) /
700MHz (Band 12)
Quad band, 850/900/1800/1900 MHz
DC 6V 1A 6W
5°C to 40°C (41°F to 104°F), 15% ~ 93%
-25°C to 70°C (-13°F to 158°F) 10% ~ 95% R.H.
TaiDoc Technology Corporation
B1-7F, No. 127, Wugong 2nd Rd., Wugu Dist.,
24888 New Taipei City, Taiwan
TeleHealth Gateway
EU Regulatory Conformance
Hereby, TaiDoc Technology Corp. declares that the radio equipment type Class III is in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address and QR Code:
https://www.foracare.ch/wp-content/uploads/2022/05/FORA-Telehealth-
Gateway_TD-9017G_CE-Declaration-of-Conformity.pdf
Federal Communications Commission (FCC) Statement
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
15.19
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) this device may not cause harmful interference and
2) this device must accept any interference received, including interference that may
cause undesired operation.
15.21
You are cautioned that changes or modifications not expressly approved by the part
responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement:
1. This Transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
4G LTE
CE and FCC
128 mm(L) x 131 mm (W) x 32 mm (H)
155g
Nano SIM
Mini USB type B (For setting only)
Bluetooth drivers for all FORA BT devices
preinstalled
Uploading data port
Certification
Dimension
Weight
SIM slot
USB slot
4G LTE band
Output power
V4.0, encrypted with AES128 with LTK
(Long term Key)
Bluetooth connection
Bluetooth drivers
Auto-Pairing
Class 3 (+23dBm±2dB) for LTE 700, LTE FDD
Bd12<MFBI Bd17>,
Class 3 (+23dBm±2dB) for LTE 700, LTE FDD Bd28,
Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd18,
Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd19,
Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd20,
Class 3 (+23dBm±2dB) for LTE 850, LTE FDD Bd5,
Class 3 (+23dBm±2dB) for LTE 900, LTE FDD Bd8,
Class 3 (+23dBm±2dB) for LTE AWS, LTE FDD Bd4,
Class 3 (+23dBm±2dB) for LTE 1800, LTE FDD Bd3,
Class 3 (+23dBm±2dB) for LTE 1900, LTE FDD Bd2,
Class 3 (+23dBm±2dB) for LTE 2100, LTE FDD Bd1,
Class 3 (+23dBm±2dB) for LTE 2600, LTE FDD Bd7
GSM/GPRS/EDGE Band
Power
Operating condition
Storage condition
Before contacting customer service, please write down the
serial numbers of the gateway and the meter devices. The
serial numbers are found on the back label of the gateway and
the meter. Customer service will need the serial numbers to
identify the issue.
