18
MESSAGE
WHAT TO DO
No strip inserted
Used strip
Strip incorrect 1-2
Measuring cancelled
Repeat the test with a new test strip. If the
meter still does not work, please contact the
customer service for assistance.
Not enough blood
Repeat the test using a new test strip with
larger volume of blood sample.
No blood sample detected
Check if the absorbent hole is filled with
blood or control solution. If the problem
persists, please contact the customer service
for assistance.
Temperature too high
Temperature too low
Repeat the test after the meter and test strip
are within the operation temperature range.
BGM no response
IC
1
incorrect
Operation Error
Restart the meter. If the meter still does not
work, please contact customer service for
assistance.
SIM card not detected
Check if the SIM card is correctly inserted.
SIM card unaccepted 1-2
The SIM card cannot be used with the meter.
Unknown code card
Code card incorrect
Check if you have the correct code card.
Account not exist
Register your meter online.
Server setup error
Please contact customer service for
assistance.
Poor signal 1-4
Press Sync button to upload data again when
the signal is good. Or, wait for the meter to
automatically upload data again after the
next measurement.
Error Messages