Where is the lens area for the portrait? How do I
instruct users?
The camera is built in to the iPad. Users should look
straight ahead and relax while the photo is taken.
What do I do if I cannot get a reading?
If you cannot get the reading on the screen, please
make sure:
• The Bluetooth icon is a blue color. If not, check
the connection with the thermometer. The
thermometer might be off or have a low battery.
• The environmental temperature is not too
high (more than 89.6° F). Avoid direct heat
and sunlight projecting onto the thermometer.
Additionally, a windy entrance might cause the
sensor to fail.
• You take a break before measuring your body
temperature if you’ve just come from either a
freezing or a hot environment.
• You step back and move forward again if the
iPad cannot display a reading after 6 seconds.
Why does my temperature fluctuate if I take a
measurement several times?
The angle and the distance between the
thermometer and the forehead are the main reasons.
Please make sure the thermometer’s sensor is
angled toward the forehead (vertical to the ground)
and the user stands still approximately 1.97 to 2.75
inches in front of the thermometer.
FAQ - Measurement
FAQ - Device
What’s the proper way to take a measurement?
Aim the forehead thermometer at the center of the
forehead, approximately 1.97 to 2.75 inches away
from the skin. You will hear a beep and the message
“Stand Still during Measurement” will be displayed
on your iPad.
How long will the IR42b battery last?
The two AAA batteries provided with the IR42b will
last approximately 160 hours (around 20 days, 8
hours per day).
How do I know if my device has a low battery?
The iFORA TM app will notify the user of a low
battery using a pop-up message. The lifespan
of your battery will vary considerably with how
it is used, how it is maintained and charged,
temperature, and other factors such as frequency of
testing. The forehead thermometer comes with two
1.5V AAA alkaline batteries and the iPad comes with
a lithium battery.
What do I do if I receive the error message “The
thermometer’s authorization period has expired”?
This error message indicates that the thermometer
is not authorized properly or authorization has
expired. First, check if the Bluetooth connection
is secure and pair it again if the connection was
lost. If the error message persists, please contact
ForaCare at 1-888-307-8188.
