19
Customer Service:
1-877-777-8042
Problem
Solution
No lights on the
control panel
•
Make sure unit is plugged in.
•
Make sure wall outlet is functional.
•
Make sure lid is all the way down, and the Latch is in the
Operate position.
Nothing happens
when Latch is
closed and Button
is pressed
•
Make sure unit is plugged in.
•
Make sure wall outlet is functional.
•
Open Latch, make sure lid is all the way down, re-latch lid.
Cannot
insert bag into
machine
•
Make sure there is enough bag material to reach center of
drip tray. Always allow three inches (7.62 cm) extra space to
allow the bag to seal tightly around food contents.
•
Gently stretch bag flat while inserting. Insert bag curl down
into Drip Tray.
Air was removed
from the bag,
but now air has
re-entered
•
Examine the seal. A wrinkle along the seal may cause air to
re-enter the bag. To prevent wrinkles in the seal, gently stretch
bag flat while inserting bag into Drip Tray.
•
Sometimes moisture or food material (such as juices, grease,
crumbs, powders, etc.) along seal prevents bag from sealing
properly. Cut bag open, wipe top inside of bag and re-seal.
•
Sharp food items may have punctured bag. Use a new bag if
there is a hole. Cover sharp food items with a soft cushioning
material, such as a paper towel, and re-seal.
•
Fermentation or the release of natural gases from inside the
foods may have occurred. When this happens, food may have
begun to spoil and should be discarded.
•
Faulty bag. Bag could be punctured. Try another bag.
Bag melts
•
Sealing Strip may have become too hot. Always wait at least 20
seconds for appliance to cool down before you vacuum seal
another item.
•
Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls
are specially designed for FoodSaver
®
units.
Container does
not vacuum
•
The lid of the container must be correctly placed on and
aligned to the container.
•
Make sure you press the Handheld Button.
•
Make sure lid is closed securely on all 4 sides.
•
Make sure rubber gasket on inside of lid is free from food
residues.
•
Examine rim of container for cracks or scratches. Make sure
container valve is clean.
If you need
further
assistance:
•
Call Consumer Services at 1-877-777-8042.
•
For additional tips and answers to frequently asked
questions, go to www.foodsaver.com and click the “Service &
Support” tab.
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