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Consumer Service:
US: 1-877-777-8042 CA: 1-877-804-5383 MX: +52 55 5366 0800
US: www.FoodSaver.com | CA: www.FoodSaver.ca | MX: www.oster.com.mx/foodsaver
Troubleshooting
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Problem
Solution
White Seal LED flashing
• Unit is overheated. Always allow 20 seconds between seals. Under heavy
usage, appliance will shut off automatically and White Light will flash. Wait
for 20 minutes for unit to cool off.
• Always wait 20 seconds between seals.
• Latch has been left in Operate position: Gaskets may be compressed. Turn
Latch to Open or Store position and allow 10 to 20 minutes for Gaskets to
expand.
• Vacuum pump running more than 120 seconds. Under heavy usage,
appliance will shut off automatically and White Light will flash. See next
section “Vacuum Pump is running, but bag is not evacuating air”.
Vacuum Pump is
running, but bag
is not evacuating air
• If making a bag from a Roll, make sure one end of the bag is sealed. (See
“How to Make a FoodSaver
®
Bag” on pg 7.)
• Adjust the bag and try again. Make sure the open end of the bag in down
inside the Drip Tray.
• Check for wrinkles in bag along Sealing Strip. To prevent wrinkles in the
seal, gently stretch bag flat while inserting bag into Drip Tray.
• Open unit and make sure Gaskets are inserted properly and there are no
foreign objects, dirt or debris on the Upper or Lower Gasket. (See “Care &
Cleaning” on pg 11.)
• If Latch has been left in Operate position during storage: Gaskets may be
compressed. Turn Latch to Open or Store position and allow 10 to 20
minutes for Gaskets to expand.
• Make sure the accessory hose is not attached to accessory port.
• Make sure the lid is latched down all the way. If the Latch does not catch
the lid and bring it down, there will be a leak between the Gaskets.
Gasket is loose or
has a tear
• Take out the Gasket, clean it and re-insert the Gasket into the Gasket
Channel. (See “Care & Cleaning” on pg 11.)
• Contact consumer services at the number or website listed below.
Bag is not sealing
properly
• Too much liquid in bag, freeze before vacuuming.
• Check for food debris around seal area. If present, take out the Gasket,
clean it and re-insert the Gasket into the Vacuum Channel (See “Care &
Cleaning” on pg 11.)
• Bag has wrinkles: To prevent wrinkles in the seal, gently stretch bag flat
while inserting bag into Vacuum Channel.
• Unit overheated. Wait several minutes for unit to cool down.
No lights on the control
panel
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Make sure lid is all the way down, and the Latch is in the
Operate position.
Troubleshooting
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Problem
Solution
Nothing happens when
Latch is closed and
Button is pressed
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Open Latch, make sure lid is all the way down, re-latch lid.
Cannot insert bag
into machine
• Make sure there is enough bag material to reach center of Drip Tray. Always
allow three inches (7.62 cm) of extra space to allow the bag to seal tightly
around food contents.
• Gently stretch bag flat while inserting. Insert bag curled down into Drip
Tray.
Air was removed from
the bag, but now air has
re-entered
• Examine the seal. A wrinkle along the seal may cause air to re-enter the
bag. To prevent wrinkles in the seal, gently stretch bag flat while inserting
bag into Drip Tray.
• Sometimes moisture or food material (such as juices, grease, crumbs,
powders, etc.) along seal prevents bag from sealing properly. Cut bag open,
wipe top inside of bag and re-seal.
• Sharp food items may have punctured bag. Use a new bag if there is a
hole. Cover sharp food items with a soft cushioning material, such as a
paper towel, and re-seal.
• Fermentation or the release of natural gases from inside the foods may
have occurred. When this happens, food may have begun to spoil and
should be discarded.
• Faulty bag. Bag could be punctured. Try another bag.
Bag melts
• Sealing Strip may have become too hot. Always wait at least 20 seconds
for appliance to cool down before you vacuum seal another item.
• Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls are specially
designed for FoodSaver
®
units.
Container does not
vacuum
• The FoodSaver
®
Container Lid must be correctly aligned with the Container
opening. (See “Owner’s Manual” provided with accessory.)
• Assure the green end of the accessory cable marked To Sealer is pushed
into the unit until you hear it “click”.
• Make sure Container Lid is closed securely on all 4 sides of the Container
• Make sure rubber Gasket on inside of Lid is free from food residues.
• Examine Container rim for cracks or scratches and make sure Container
valve is clean.
If you need further
assistance:
• Contact consumer services at the number below or visit the website and
click the ‘Support’ tab.
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