Possible cause
1. Power switch faulty or in OFF
position; loose connection.
2. Freezer not plugged in.
3. No power to cord.
4. Temp controller not energizing
components.
5. Probe not sensing cut in
temperature.
1. Thermal overload open or
defective.
2. Capacitor and/or relay defective.
3. Compressor defective.
1. No power on terminal 5 of
controller (during cooling).
1. No power on terminal 4 of
controller (during cooling).
1. Controller not sensing cut off
temperature.
2. Controller keeping refrigeration
system energized.
1. Condenser or evaporator coil
needs cleaning.
2. Faulty door gasket.
3. Excessively high ambient.
4. Refrigerant leak.
5. Incorrect refrigerant charge.
6. Plugged expansion valve.
7. Inefficient
compressor.
8. Evaporator coil blocked with ice.
1. Defective defrost heater.
2. Faulty heater safety switch.
3. No power on terminal 2 of
controller (during defrost).
Solution
1. Turn power switch to ON position;
check switch and connections.
2. Connect plug.
3. Restore power.
4. Check controller contact terminals for
power. Replace controller if needed.
5. Replace controller and/or probe.
1. Allow to cool or replace.
2. Replace as required.
3. Replace compressor.
1. Replace controller
1. Replace controller.
1. Replace controller and/or probe.
2. Replace controller.
1. Clean coils as needed.
2. Replace door gasket.
3. Maximum recommended ambient is
30 C (86 F).
4. Locate and repair leak.
5. Recover, evacuate and weigh in
correct charge.
6. Replace expansion valve.
7. Consult technical service.
8. Depress defrost button on controller
to defrost coil.
1. Replace defrost heater
2. Replace switch.
3. Replace controller.
Symptom
Freezer does not operate
(no components run).
Compressor does not run.
Compressor and condenser fan do
not run.
Evaporator fan motor does not run.
Freezer does not shut off.
Freezer does not maintain
temperature (all components run).
Evaporator does not defrost.
12
If problems persist after following this basic troubleshooting guide, call Follett’s technical
service group at (800) 523-9361 or (610) 252-7301.
Freezer troubleshooting guide
Before calling for service
1. Check that unit is plugged in.
2. Test outlet with another appliance to verify power.
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