The 3 year guarantee only covers products purchased on or after 1st February 2009. For all gas fires purchased the 3 year guarantee
commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:
Registration is not required.
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your proof
of purchase.
2. Your gas fire must have been commissioned by a CORGI/Gas Safe* registered installer, evidence of which you must provide together
with the CORGI/Gas Safe* registration number.
3. Your appliance must have been serviced annually, irrespective of use, by a CORGI/Gas Safe* registered installer, evidence of which
must be provided, such as the receipt.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels and
tapered rear panels are not covered by the 3 year guarantee.For all Electric fires purchased the 3 year guarantee commences from
the date of purchase, providing that you can supply the proof of purchase. This does not cover consumable items such as pebbles,
coals or LED light strips.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee and all the terms and conditions for your product have been met then please
submit the following information for the attention of the 3G Service Department to the address below. Alternatively, you can email or
fax.Please note that this does not affect your statutory rights.
Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Alternatively email: [email protected] or fax. 01202 499326.
Details required:
1. Name, full address including post code and contact telephone number.
2. Receipt of purchase or credit card statement.
3. Original installers CORGI/Gas Safe* registration number and date of installation (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
*Gas Safe Register replaced CORGI as the gas registration body in Great Britain and the Isle of Man on 1st April 2009.
12.0 GUARANTEE - TERMS AND CONDITIONS
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2014 Focal Point Fires plc.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
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