IMPORTANT: If the fridge/freezer appears not to be operating properly, before contacting the manufacturers please
refer to the checklist below.
My fridge/freezer does not appear to be working/there is no power to my appliance.
Check that the plug is fully inserted into the power socket.
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Check that there is power to the mains supply (e.g. there hasn’t been a power cut or that the fuse hasn’t blown).
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Check that the display has not been turned to the off position.
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Check that your mains supply voltage corresponds to the voltage stated on the rating plate of the appliance.
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My Fridge/freezer appears to be performing poorly.
Check that the appliance isn’t overloaded and that food hasn’t been packed too tightly into it
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The thermostat setting is too high i.e. (9) degrees then you should turn the thermostat down i.e. (4) degrees.
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Ensure that there is adequate ventilation for your appliance.
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My Fridge/freezer is noisy
The refrigerant gas that circulates the pipework of the appliance may make a slight noise even if the compressor is not running.
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If the noise worsens or the appliance gets louder than normal; check that it is levelled off correctly, that nothing is touching the
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rear of the fridge freezer and that nothing placed inside the appliance is rattling.
Ice has formed on the inner back wall of my fridge
Please check that food has not been pushed too far back inside the appliance so that it is in contact with the inner back wall.
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Please check that food has not been pushed up against the thermostat. The thermostat is on the right hand side, having food too
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close to the thermostat will affect the temperature of the fridge.
IMPORTANT: if you run the appliance with the temperature controls on lower settings for prolonged periods, the defrost drain
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hole will freeze. It may also cause the appliance to overwork and the fridge and freezer sections to freeze over.
The seal must adhere properly all the way around the door
If either seal is not adhering to the cabinet properly then you should either.
1.Use a warm damp cloth and manipulate the seal until it does adhere to the cabinet properly all the way around the door.
Or
2.Use a hair dryer on its lowest heat setting and lightly heat the areas of the door seal that are not adhering correctly. The heat will
make the seal more pliable and this will allow you to manipulate the seal into the correct position.
IMPORTANT: Only use the lowest setting of the hair dryer and do not heat the seal for long periods of time
otherwise irreversible damage may be caused and this will not be covered by your guarantee.
IMPORTANT: It is normal to get some ice droplets forming on the back of the appliance. The formation of ice droplets does
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not indicate an appliance fault.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
Please note that if an engineer is asked to attend whilst the product is under guarantee and finds that the problem is not of an
appliance fault, then you may be liable for the cost of the call out charges.
The appliance must be accessible for the engineer to perform any necessary repair. If your appliance is installed in such a way that an
engineer is concerned that damage will be caused to the appliance or your kitchen then they will not complete a repair.
This includes situations where appliances have been tiled in, sealed in with sealant, have wooden obstructions placed in front of the
appliance like plinths or any installation other than the one specified by FOCAL POINT has been completed.
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