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Trouble Shooting Guide
Could not sign up a new FOBO account (did not receive authentication e-
mail)
o
Check the e-mail address entry is typed correctly
o
Check the Spam mailbox, in case the e-mail was filtered by the e-
mail server
o
Check the smart phone is connected to WIFI/GSM and able to
receive e-mail
Could not sign up a new FOBO account (received authentication e-mail)
o
Make sure to click on the “Activation” link of the latest e-mail, in
case there are multiple authentication e-mails
o
You should be directed to web page that clearly displayed “TAG is
activated”.
Unable to Login after signing up to FOBO App
o
Make sure your e-mail address is typed correctly.
o
A verification mail will be sent to your e-mail address
o
Follow the instruction in the mail to activate your account before you
can Login
o
Check if internet connection is available on your smart phone
Unable to pair FOBO TAG
o
Launch FOBO TAG 3 App
o
Choose TAG using the switch button in home screen.
o
Select “
+
” in HOME screen.
o
Long press the “FOBO Button” on the TAG until you hear the beep
sound.
o
Make sure your smart phone has Bluetooth 4.0 and above capability.
NOTE: BLUETOOTH 2.0 OR 3.0 WILL NOT WORK WITH
THIS DEVICE.
o
Please check if the FOBO TAG has been paired before to another
Login account. You’ll need to “Release” the FOBO TAG from the
Login account that it is paired to, before using on your account. The
FOBO TAG is designed to pair with one Login account only to
protect your privacy.
o
Try to reset the Bluetooth manager of your smart phone
.
Unable to connect FOBO TAG after pairing
o
Make sure there is nothing blocking the RF signal between FOBO
TAG and your smart phone.