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116236-01M
34
TROUbLESHOOTING
Continued
OBSERVED PROBLEM
Heater produces a whistling
noise when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Dark residue on logs or inside
of fireplace
REMEDY
1. Turn gas control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have gas
line checked by local propane/
LP or natural gas company
3. Clean burner (see
Cleaning
and Maintenance
, page 30)
or replace burner orifice
1. Inspect opening at base
of burner by removing
log/grate assembly to
see that it is NOT packed
with any type of material
[see
Installing Brick Liner
Models BL42DA(SA) and
BL42DHA(SA),
page 26 for
log/grate removal]
2. Check vent configuration
specifications (see
Venting
Installation
, page 9)
1. This is normal. If noise is
excessive, contact quali
-
fied service person
1. Replace 9-volt batteries
in receiver and hand-held
remote control
1. Clean out air holes at
burner inlets. Periodically
repeat as needed
2. Remove blockage or re
-
place burner
3. Have vent system inspect
-
ed, including termination
cap. Remove any restric
-
tions or obstruction
4. Clear excess embers until
a minimum gap of 1/2"
remains under the grate
pOSSIBLE CAUSE
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orifice
1. Debris around burner air
mixer
2. Improper vent configura
-
tion
1. Metal expanding while
heating or contracting while
cooling
1. Battery is not installed or
battery power is low
1. Air holes at burner inlet
blocked
2. B u r n e r f l a m e h o l e s
blocked
3. Improper venting or exces
-
sive blockage
4. Excessive amounts of em
-
bers and pan material