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FlowCam® 8000 Series Dynamic Imaging Particle Analyzer
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Appendix C: Services
Training
Let our knowledgeable staff teach you how to operate and effectively use your FlowCam analyzer and
VisualSpreadsheet software. Hands-on training with a technical customer support technician provides
the most thorough training experience because it is designed specifically for your application. Fluid
Imaging Technologies offers four types of training/learning opportunities.
•
Initial training
usually occurs on-site at your group’s facility soon after your FlowCam analyzer
arrives. This training is hands-on and suitable for a small group of 4–5 individuals.
•
FlowCam workshops
are one- or two-day trainings or demonstrations held at Fluid Imaging
Technologies headquarters in Scarborough, Maine. Our laboratory houses our legacy and our
new 8000 series FlowCam analyzers. We can walk your group through our latest software and
instrumentation using your own sample that you provide. Also, it’s an opportunity to visit
beautiful Maine!
•
On-site refresher training
is appropriate for on-boarding a new group of FlowCam analyzer
users, reviewing training topics for a new field season, or training existing employees who need
a refresher.
•
Remote learning sessions (RLS) are ideal for refresher training, for on-boarding new employees,
or for our international customers whose travel expenses might be cost-prohibitive. RLS training
occurs on your FlowCam analyzer and VisualSpreadsheet program on a computer via Citrix Go to
Assist as our secure method of screen sharing. The session can be recorded upon request.
Preventive Maintenance Service
A preventive maintenance service is designed to help ensure that your FlowCam analyzer is always
operating at its optimum. Preventive maintenance service includes:
•
Certification that your FlowCam analyzer is calibrated using NIST-traceable standards
•
Thorough evaluation and cleaning of all accessory parts
•
Testing of all hardware and software
•
Replacement of common wear items, such as tubing and fittings (consumable items, such as
flow cells, are not replaced)
•
VisualSpreadsheet software upgrade for the FlowCam analyzer and one satellite license
A preventive maintenance service conducted at your site includes a half-day refresher training session
with a Fluid Imaging Technologies technician.