7 Troubleshooting
7
Troubleshooting
7.1
Support
FLIR endeavors to provide the highest level of technical support possible to you. Most support resources can be
accessed through our
page.
Creating a Customer Login Account
The first step in accessing our technical support resources is to obtain a Customer Login Account. This requires a valid
name and e-mail address. To apply for a Customer Login Account go to our
, and from the upper right corner,
click
Register
. Complete the form and then click
Register
. After you submit your registration, you will receive an email
with instructions on how to activate your account.
Knowledge Base
Our
contains answers to some of the most common support questions. It is constantly updated,
expanded, and refined to ensure that our customers have access to the latest information.
Learning Center
Our
contains links to many resources including videos, case studies, popular topics, application notes,
and information on sensor technology.
Product Downloads
With a Customer Login Account you can access the latest software and firmware for their cameras from our
page. We encourage you to keep your software and firmware up-to-date by downloading and installing the
latest versions.
Contacting Technical Support
Before contacting Technical Support, have you:
1. Read the product documentation?
2. Searched the Knowledge Base?
3. Downloaded and installed the latest version of software and/or firmware?
If you have done all the above and still can’t find an answer to your question,
contact our Technical Support team
2/19/2019
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Integrated Imaging
Solutions Inc.
All rights reserved.
FLIR Blackfly
®
S Installation Guide
43