Troubleshooting 1
This list is used for checking and solving common faults and errors. Please contact the manufacturer if
problem you encounter is not on the list below.
Faults
Worksurface downward sliding
Can lift but cannot lower down
Motor does not work properly
Speed of lifting is slow
Solution
1. Check if the loading weighs more than 100
kg.
2. Contact the distributor or the manufacturer.
1. Contact the distributor or the manufacturer.
1. Start the reset process.
2. Contact the distributor or the manufacturer.
1. Check if the loading weighs more than 100kg.
2. Contact the distributor or the manufacturer.
The distance lifted or lowered
is not accurate
Overworked beyond duty cycle:
Max 4min on/13 min off
Automatically reset a lot
Faults
1. Check if the loading weighs more than 100
kg.
2. Contact the distributor or the manufacturer.
1. Keep the power on and stop working for
13 minutes.
2. Contact the distributor or the manufacturer.
1. Press and hold the "M" and "3" button for
three seconds until you hear BEEP twice
to restore the factory settings.
Solution
2. Contact the distributor or the manufacturer.
06
07
Handset Instruction
Operation Guide
·
Reset Process
a. Reset when using product for the first time or when the power becomes cut off due to electrical
problems.
b. When the LED display shows " ", only the DOWN button works.
c. Press and hold the DOWN button on the Handset until the desk reaches its lowest height.
d.
Until rebound to 29.5" height (the display shows "29.5"), which means the reset process finished.
·
After the reset process, press the UP button or DOWN button to lift or lower the height of desk
surface. The LED display shows the real time value. The range of the height value: 29.5'' - 48.4''.
·
Save Height Position
a. Press the UP button or DOWN button to lift or lower the height of desk surface. For instance, you
adjust the height to 29.5''.
b. Press "M" SAVE button and the LED display shows" ", then press "1" to save the 1st height position
to 29.5''. The LED display shows " ".
c. Repeat step a and step b to save the 2nd height position to 39.5'' The LED display shows " ".
Save the 3rd height position to 48'' The LED display shows " ".
d. Press "1", "2","3", to automatically reach the height saved before.
·
Long-Time Sitting Reminder
a. Press REMINDER button "A" to activate the function. The LED display shows " "
b. Two seconds later, the 45-minute countdown starts. When the countdown finishes, the buzzer will be
active with a 10-second "DiDi...DiDi... DiDi..." tone.
c. Within the 10-second reminder buzz, press the REMINDER button to start another 45-minute
countdown. Reminder will be reactivated 5 minutes later if no
operation
occurs
after
the
second
reminder
buzz. No operation after the second reminder buzz, the Long-Time Sitting Reminder will be
automatically turned off.
d. Press and hold the "A" button for three seconds to turn off the Long-Time Sitting Reminder. The LED
display shows " ".
UP
Button
,
used
to
lift
the
desk
surface
●
●
●
●
●
●
●
Handset
LED
Display
DOWN Button, used to lower the desk surface
Position 1, User saves the 1st Height Position
Position 2, User saves the 2nd Height Position
Position 3, User saves the 3rd Height Position
SAVE button, used to save the height position
REMINDER button, used to activate the "Long-
Time Sitting Reminder" function
▲
▼
1
2
3
M
A
" "
" "
" "
" "
" "
" "
" "
TroubleShooting 2
This is the solution of no response when you pressing UP and DOWN button.
Faults like LED Display shows error codes: E05/E06/E07/E08,
or no response when pressing UP and DOWN button.
E07
Step 1
Check all cables are connected well including the one connected to moto.
If not, please plug it tightly before the platform works.
Interface for power cord
Interface for handset cable
Interface for motor cable
29.5
Step 2
After you make sure all cables are connected well, now here are steps
to reset it.
①
Press the down button then it will show up RST show as
.
" "
②
Keep pressing the down button until the desk goes full down and it will
show up 29.5 on the LCD display. That means you reset it successfully.
If it does not show up the numbers, please do step 3.
Cable Socket
Plug Socket
Step 3
After you try step 2 and it still didn't work for you, then
①
Pull out those plugs show as Pic 1. Press the down button until the LCD
display turned off.
②
Plug in the cables again and repeat step 2.
After you try all those ways without resolving it, please contact us and we
will provide you a new set of cables.
