Flexcom Communication Ltd
Installation and operating instructions (2021/09/02)
21/23
Identifying problems and possible solutions
Symptom
Possible cause
Solution
The device does not turn
on or turns off
immediately after turning
it on.
The battery may be
exhausted.
Charge the battery.
Phone calls and / or SMS
communication between
the device and the phone
do not work.
No GSM connection.
Check the strength of the GSM connection. If the
LED is solid amber, there is no connection to the
service provider's network. You may be in a
shaded area - change position.
The SIM card is
defective or there is a
contact error.
Remove the SIM card, or clean it with a soft
eraser or stylus and reinsert it. If it still does not
work, have it tested by a professional (eg a
mobile service provider).
Phone application
services do not work.
Your device, phone or
none of them have a
GPS satellite and / or
GSM / Wifi connection.
Check GPS, GSM and wifi connection. If the LED
is solid yellow or blue, there is no satellite and /
or mobile service connection. Also check the wifi
connection on your phone. Look for a place that
is not shaded by trees, buildings, or other
landmarks, or a place where the signal strength
is higher.
Service provider system
error
If you do not find a problem with the above,
there may be a system error with your telephone
application provider.
APN setting error
Check the APN settings of the tracking device.
The device does not
respond to SMS
commands
There may be an
incorrect SIM card in
your device.
A card with voice call, SMS and GPRS data traffic
is required for the device to work properly.
SMS mode works, but the
app does not.
The device may be in
sleep mode.
Check the operation of the device. For example:
send an alarm SMS to the device (see Chapter
5).
Troubleshooting and warranty repair
If you can identify the error based on the above or the recommended solution does not work, contact
your dealer:
Contact
Flexcom Communication Ltd.
2151 Fót, Szent Imre str. 94. HUNGARY
Email: [email protected]
Website:
Office
2151 Fót, Dózsa György str. 34. HUNGARY
Phone: +36 1 769 1005
Mobile 1: +36 70 3333 525
Mobile 2: +36 70 3333 527
Phone service: (Monday-Thursday) 9.00–15.00
Flexcom
