If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center (see page 33) or contact Power Wheels
®
Consumer Affairs toll-free at
1-800-348-0751.
Helpful Hint! For faster service when calling Consumer Affairs, completely charge the batteries before calling and have the
following available by the phone:
• vehicle,
• vehicle model number (see sticker in battery compartment),
• vehicle production run number (see sticker in battery compartment),
• Phillips screwdriver, slotted screwdriver and needle-nose pliers with plastic or rubber handles,
• an extra Power Wheels
®
thermal fuse is helpful.
Problems and Solutions Guide
32
Problem
Possible Cause
Solution
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motors and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Thermal fuses constantly
Damaged fuse(s)
Contact your local Power Wheels
®
authorized service
"trip", but the vehicle is not
Center for diagnosis and repair.
over-loaded nor the driving
conditions too severe
Child is switching speeds
Teach your child to stop the vehicle before switching
or between forward and reverse
between speeds or switching direction.
without stopping.
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Pretend engine doesn’t
Engine switch OFF
Make sure the engine switch on the dash is in the
make sounds or vibrate
ON position.
Wrong type or improperly
The pretend engine requires four size “C” alkaline
installed batteries
batteries. Make sure four size “C”alkaline batteries
have been properly installed in the battery compartment.
Dead batteries
Replace the batteries with four, fresh, size “C” alkaline
batteries. Never leave dead batteries in the battery
compartment.
Loose wires or connectors
Check all connections. Make sure the wire connections at
the back of the engine switch plate are secure and that the
battery wire harness connectors (located under the hood
and engine housing) are completely joined.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern.
If your charger does not get warm during
use, it does not mean that it is not working properly.
Batteries make a sizzling or
It is normal for some batteries to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your batteries do not make noise or swell slightly
concern.
during charging, it does not mean that they are
not accepting the charge.
