Problems and Solutions Guide
Problem
Possible Cause
Solution
When the foot pedal is pressed
Operation of vehicle in low speed
It is possible that only one rear wheel may spin when both
only one rear wheel spins
rear wheels are raised off the ground and the vehicle is in
low speed. This does not necessarily indicate a problem.
Check for proper operation of the drive system by raising
the rear wheels off the ground and pressing the foot pedal.
If only one rear wheel spins, carefully press your hand on
the spinning wheel to slow it down. The other rear wheel
should begin to spin. If the other rear wheel does not begin
to spin, there may be a problem with the vehicle. Contact
your local Power Wheels
®
authorized service center for
diagnosis and repair.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motors and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motors and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern.
If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some battery to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your battery does not make noise or swell slightly
concern.
during charging, it does not mean that it is
not accepting the charge.
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center or contact Power Wheels
®
Consumer Relations toll-free at
1-800-348-0751.
24
We are continually expanding our Authorized Service Center Network. Please check this listing for
the Authorized Service Center nearest you. If there is not one in your area, please call
Power Wheels
®
Consumer Relations at 1-800-348-0751.
Authorized Service Centers
P
ALABAMA
BIRMINGHAM - Frigid Service & Sales,
701 Graymont Ave. North, 35203, (205) 323-5831
BIRMINGHAM - Frigid Service & Sales,
1861 Centerpoint Rd., 35215, (205) 853-3952
BIRMINGHAM (HOMEWOOD) - Frigid Appliance
Center, 154 West Valley Ave., 35209, (205) 942-3959
DECATUR - Peddler II, 1000 B Beltline Road, 35603,
(205) 350-1044
DOTHAN - Bill’s Appliance Service, 208 Bic Road,
P.O. Box 1192, 36303, (334) 792-7746
DOUGLAS - Brown Hardware, Highway 75, 35964,
(205) 593-6086
HUNTSVILLE - C & G Appliance, 307 Jordan Lane,
35805, (205) 837-4551
MOBILE - Foster’s Appliance Repair, 2610 Halls Mill
Road, 36606, (251) 479-3567
NORTHPORT - Appliance Connection,
2703 McFarland Blvd, 35476, (205) 339-2774
TROY - Specialty Batteries, 1317 S. Brundidge St., P.O.
Box 1045, 36081, (334) 670-6800
ALASKA
ANCHORAGE - Ken’s Electronics Service,
360 E. International, Ste. 5, 99518, (907) 562-3443
FAIRBANKS - Appliance Service Co. Inc.,
700 23rd Ave., 99701, (907) 452-1000
ARIZONA
GLENDALE - Elliott Electric Appliance Service,
6242 N. 43rd Avenue, 85301, (623) 937-2613
SCOTTSDALE - Elliott Electric, 7515 E. McDowell Road,
85257, (480) 946-7487
ARKANSAS
FT. SMITH - Bromley Appliance Service,
614 North 10th Street, 72901, (501) 782-9646
GLENWOOD - Gardening Plus, 110 North 2nd Street,
71943, (870) 356-2233
JONESBORO - Best Sewing & Vacuum & Repair, 2235
S. Caraway Road, 72401, (501) 935-4739,
(800) 844-4739
LITTLE ROCK - C & W Tool Repair,
1303 W. Markham, 72201, (501) 374-1911
ROGERS - Kressel’s Vacuum & Repair, 115 North 5th
Street, 72756, (479) 636-7894
STUTTGART - Davis Lumber Company,
301 East Michigan, 72160, (501) 673-3601
CALIFORNIA
BAKERSFIELD - Southwest TV, 6300 White Lane, Suite
B, 93309, (805) 397-4940
CONCORD - CES Concord, 1170G Burnett Avenue,
94520, (925) 827-1011
COVINA - CES Covina, 612 S. Shoppers Lane, 91723,
(626) 915-4935, (800) 485-9559
ESCONDIDO - Mart’s Appliance Service, 743 E. Valley
Parkway, 92025, (760) 745-7711, (800) 313-7715
FORT JONES - Ft. Jones Frontier Hardware,
11911 Main Street, 96032, (916) 468-2266
FRESNO - Valley Small Appliance, 4005 E. Ashlan
Avenue, 93726, (209) 224-5530
FULLERTON - CES Fullerton, 1208 East Ash Avenue,
92631-5020, (714) 870-0900
LAKE FOREST- California Electric Service, 22500
Muirlands Suite B, 92630, (949) 586-9440
LOS ALAMITOS - Folsom Electric,
11284 Los Alamitos Blvd., 90720, (562) 596-7895
SALINAS - SRS Hobbies, 407 Front Street,
93901, (831) 424-4044
SANTA ROSA - Hardisty’s Inc., 1565 Farmers Lane,
95405, (707) 545-0535
SKY FOREST - Sky Forest Electrical, 28670 Highway
18, P.O. Box 496, 92385, (909) 337-0811
VENTURA - Appliance Advantage, 4547 Telephone Rd.,
Suite A, 93003, (805) 650-0716, (800) 960-2125
