30
TROUBLESHOOTING
ActiveSmart™ models only
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Light not
working
Light not functioning.
For ActiveSmart™ models,
the light cannot be serviced
by the user. Contact your
Fisher & Paykel trained and
supported service technician.
Light and
display not
working
(ActiveSmart™
models)
Press and hold
down for
10 seconds.
Unfamiliar
noises
Cabinet not stable or level.
Refer to section ‘ActiveSmart™
user warnings and sounds’.
Freezer is defrosting.
Condensation
inside fresh food
compartment
Frequent or long door openings.
Minimise door openings.
Door gasket leaking.
Check that gasket is sitting flat
and sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Tray/bin does
not slide in
and out evenly
Packaging trapped.
Check to ensure no food or
packaging is trapped behind the
tray/bin.
Runners not extending fully.
Holding onto sides of tray/bin,
extend the runners fully by
using a firm pull — this will reset
the runner.