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TROUBLESHOOTING
If there is a problem with your appliance, check the following points before contacting
your local Fisher & Paykel trained and supported service technician or the Customer
Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Appliance does
not operate
No electricity at power outlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Motor operates
for long periods
Hot weather.
Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recently added.
Temperature control set
too low.
Refer to section ‘Temperature
control’ for your specific model.
Doors not sealing properly.
Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Frequent door openings.
Minimise door openings to allow
temperature to stabilise.
Large amount of food
recently added.
Food freezing in
the refrigerator
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the centre back of the shelves.
Unfamiliar
noises
Cabinet not stable or level.
Refer to section ‘Installation
instructions’ for your specific model.
For ActiveSmart™ models refer to
page 16.
Freezer is defrosting.
Exterior of
cabinet is warm
This is normal.
Nothing.