33
TROUBLESHOOTING
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Unfamiliar
noises
Cabinet not stable
or level.
Refer to your Installation guide or
‘ActiveSmart™ sounds’.
Freezer is defrosting.
Water in the
vegetable bins
Condensation is
formed by the water
produced by fruit
and vegetables.
A small amount of condensation is beneficial
for fruit and vegetable storage.
Wipe out water with a cloth.
Exterior
of cabinet
is warm
This is normal.
Warm spot
on central
door seal
(French door
models only)
You may feel a
warm spot at times
on the central seal
between the two
refrigerator doors.
This is perfectly normal and is part of the
normal refrigerator operation.
Condensation
on outside of
refrigerator/
freezer
Not unusual
during periods of
high humidity.
Wipe dry.
Condensation
inside
fresh food
compartment
Frequent or long
door openings.
Minimise door openings.
Door gasket leaking.
Check that gasket is sitting flat and
sealing tightly.
Not unusual
during periods of
high humidity.
Wipe dry.
Door handles
out of
alignment
With time and usage,
movement may occur.
Refer to your installation guide.
Tray/bin does
not slide in and
out evenly
Packaging trapped.
Check to ensure no food or packaging is
trapped behind the tray/bin.
Runners not
extending fully.
Holding onto sides of tray/bin, extend the
runners fully by using a firm pull – this will
reset the runner.
Refrigerator
operating
inefficiently
Accumulation of dust
on or behind the rear
compartment cover.
Refer to section ‘Cleaning and care’.
If problem persists please contact
Customer Care.
Cannot adjust
temperature
in frozen food
compartment
Either Bottle Chill,
Fast Freeze or Ice
Boost is activated.
Deactivate Bottle Chill, Fast Freeze or Ice
Boost if function is not desired.
