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25 

2)  Check the resistance of the thermistor. Resistance should be 10k

Ω

 @ 

25

o

C or 12.5k

Ω

 @ 20

o

C.  Replace if faulty. 

3)

 

Replace the Motor Control Module. 

45.  

Display Memory Check Fault 

On power up, the display has checked its memory against a known reference and found differences. 

Primary Source:

 

Display Module.  

Action: 

Replace Display Module. 

46.  

Display Memory EEPROM Check 

The Display has detected a problem with its internal EEPROM. 

Primary Source:

 

Display Module.  

Action: 

Replace Display Module. 

49. 

Cold Valve or Cold Valve & Hot Valve Faulty 

The Motor Control Module has measured a voltage from the valve diagnostic circuit (or both the valve 
and pump diagnostic circuit) that indicates that the cold valve or both the hot and cold valves are open 
circuit.  The most likely cause is that the valve harness has not been connected correctly or the valve(s) 
is open circuit. 

 

It could also indicate that there is a problem with the pump or pump system.  It also can be caused by a 
failure of the Motor Control Module pump drive while the pump is running.  This will manifest as fault 
code 249 which can change to fault code 49 when power to the machine is removed then reapplied. 

Primary Source:

  

Wiring. 

Action:

  

Check the valve harnesses are correctly fastened to the valves and the Motor 

 

Control Module, or the pins are not bent backwards.  If possible, test the 

 

harness for continuity between the valve end of the harness and the Motor 

 

Control Module end of the harness. 

 

Check that the lid lock harness has not chaffed and shorted to the wrapper.

 

 

Secondary Source: 

 Water Valves. 

Action:

  

Measure the resistance of the Hot and Cold valve coils. 

 

Tertiary Source Water Valves:

  

Motor Control Module. 

Action:

  

Replace the Motor Control Module. 

 

Tertiary Source:  

Pump System. 

Action:

  

Measure the resistances of the pump stator windings from the controller end 

 

of the pump harness.  The resistance between each pair of terminals should 

 

measure approximately 16.2

Ω

.  If an open circuit is detected, the reading 

 

should then be taken directly from the pump stator, as the fault may be in the 

 

harness.  Carry out any corrective action as and if required. 

 

 

 

If the reading is correct or otherwise, follow procedures for Fault Code 249, 

 

 

 

as a problem in the pump or pump system such as a blockage or restriction 

 

 

 

may have contributed to the failure. 

Note:  If  a  fault  has  been  found  in  the  pump  system,  after  correcting  the  fault,  it  is  also  likely 
that the Motor Control Module will need to be replaced.

 

 

Quaternary Source Pump System:

  

Motor Control Module. 

Action:

   

 

 

 

Replace the Motor Control Module. 

50. 

Hot Valve Coil Faulty 

The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the 
hot valve is faulty.  The most likely cause is that the valve harness has not been connected correctly or 
the valve is open circuit.  See fault 49 for service procedure.

 

Содержание 685

Страница 1: ...479632B Fisher Paykel Appliances 2013 Printed March 2013 Service Diagnostics 685 Washing Machine ...

Страница 2: ... Mode 7 WashSmart 685 8 Size setting 8 Installation Test 8 Showroom Mode 9 Diagnostic Mode 10 Diagnostics 11 Diagnostics Levels 11 Water Valve Tests 16 SmartPump Testing 16 Recycle Restart Hot Bowl Flag 17 Data Download 21 Fault Codes 22 Wiring Diagram CleanSmart 34 Wiring Diagram WashSmart 35 User Warnings 36 Customising 39 CleanSmart 685 39 WashSmart 685 40 Preset options adjustment 40 CleanSmar...

Страница 3: ... The hot water should not exceed 65 C or the cold water exceed 35 C Temperatures above these may cause the machine to fault or cause damage to the machine If you have an uncontrolled water heating source e g a wet back or solar heating you should have a tempering device fitted This will ensure the hot water temperature remains within safe limits For the most suitable type of tempering device we re...

Страница 4: ...150 mm Thermistor NTC type temperature sensor Resistance 10 000 ohms 25 C Resistance 12 500 ohms 20 C Lid Lock Resistance range 63 ohms 10 at 20 C Normally low voltage potentially 230V if harness is grounded on the cabinet Inner Bowl Weight LARGE 14 25Kg 14 75Kg ...

Страница 5: ...s automatically saved Installation Test Correct installation of the 685 washer is very important to the performance of the machine especially the dynamics of the spin cycle To aid with the installation an install procedure P No 421700 is attached on the top of the lid of each machine as part of this procedure there is an installation test routine that checks the water inlet hot cold drain and low ...

Страница 6: ...eeps and turn off if there has been an issue encountered the machine will display the appropriate user warning at test end Show Room Mode This feature is designed for in store demonstration purposes So the machine can draw attention to itself and the different functions can be demonstrated In this mode the machine cannot be started To select demonstration mode Turn the machine on at the mains supp...

Страница 7: ...e console Press and hold the KEYLOCK and WASHTEMP buttons for at least 3 seconds after which time two beeps will sound and the program selector light guide flashes at 1Hz Diagnostics mode can be entered while the product is running With the console On Press Hold Key Lock and Wash Temp foe 3 Sec Diagnostic Mode ...

Страница 8: ... automatically saved Installation Test Correct installation of the 685 washer is very important to the performance of the machine especially the dynamics of the spin cycle To aid with the installation an install procedure P No 421700 is attached on the top of the lid of each machine as part of procedure there is an installation test routine that checks the water inlet hot cold drain and low speed ...

Страница 9: ...ps and turn off if there has been an issue encountered the machine will display the appropriate user warning at test end Showroom Mode This feature is designed for in store demonstration purposes So the machine can draw attention to itself and the different functions can be demonstrated In this mode the machine cannot be started To select demonstration mode Turn the machine on at the mains supply ...

Страница 10: ... supply and on at the console 2 Press and hold the KEYLOCK and WASHTEMP buttons for at least 3 seconds after which time two beeps will sound Diagnostics mode can be entered while the product is running With the console On Press Hold Key Lock and Wash Temp for 3 Sec Diagnostic ...

Страница 11: ...t Tool Opto Download Start Pause Button C S CleanSmart W S WashSmart Diagnostics Levels Allows various information to be extracted from the machine while in diagnostics which can be used in both the static machine idle and dynamic machine running mode There are a total of 45 different levels associated with the 685 Washer the most relevant service levels are listed in the accompanying table While ...

Страница 12: ... C SW Version d 00 Last User Warning The Last User Warning is displayed as a number in the LED display Use the chart in the User Warnings section to identify the last user warning d 01 Last User Warning Cycle Count The cycle count at which the last user warning occurred is displayed via the screen which will display the 100 s 10 s 1 s when all 3 segments are on and the 10 000 s 1 000 s when only 2...

Страница 13: ... will relate to a fault code as detailed in the Fault Codes section If 000 is displayed then there has been no fault codes occur in the last 8 cycles d 04 Cycle Count at Last Fault The cycle count at which the last fault occurred is displayed via the screen which will display the 100 s 10 s 1 s when all 3 segments are on and the 10 000 s 1 000 s when only 2 segments are on with the displayed outpu...

Страница 14: ...screen which is multiplied by 2 d 07 Cycle Count The total number of Wash Cycles is displayed via the screen which will display the 100 s 10 s 1 s when all 3 segments are on and the 10 000 s 1 000 s when only 2 segments are on with the displayed output toggling between the 2 screens every 2 seconds E g For a cycle count of 1010 cycles 2 second later Represent 100 s 10 s 1 s 10 000 s 1 000 s 01 010...

Страница 15: ...oated is displayed in millimetres d 11 Fill Level The target fill water level displayed in millimetres d 19 Pump Speed The pump speed is displayed in RPM via the display and must be multiplied by 10 d 20 The High Voltage DC This will display in the screen the actual high voltage DC rail in the motor controller d 21 Display software Version Major display software version number d 22 Display softwar...

Страница 16: ...eavy cycle then press the Wash Temp button to activate the fabric softener valve ensure that the Softener is over filled to create the siphoning action that empties the dispenser To deactivate the fabric softener valve press the Wash Temp button again Wash Boost Bleach Valve C S only Select the Heavy cycle then press the Spin button to activate the wash boost bleach valve ensure that the Wash Boos...

Страница 17: ...ions button to unset the flag LED off Alternatively this flag can also be removed by putting the machine through a complete final rinse Restart Feature CleanSmart The 685 CleanSmart leaves the factory with the RESTART set to ON which is indicated in diagnostics mode by selecting the Sheets cycle and ensuring that the No Spin LED is on To deactivate the RESTART feature touch the SPIN button which w...

Страница 18: ...ure is turned off This is indicated in diagnostics mode by selecting the Sheets cycle and ensuring that the Cold Wash Temp LED is off To toggle this feature touch the WASH TEMP button this will turn the Cold Wash Temp LED on or off NOTE This feature is designed as a service aid only and should be OFF in the customer s home To return to normal operation and to return the recycle feature to the fact...

Страница 19: ... factory setting switch the machine off at the wall or disconnect from the mains supply To identify that the RESTART feature has been activated refer to the Restart Recycle table Recycle Feature WashSmart At the end of servicing the 685 WashSmart may require an extended test where the machine can be left to complete a number of wash cycles By turning the RECYCLE feature on the machine will continu...

Страница 20: ...eature to be enabled or a combination of both to be permanently programmed into the memory of the electronics so that in the event of a power cut the electronics will remember the setting The factory settings are Restart is enabled No Spin LED on Recycle is disabled Cold Wash Temp LED off If a machine is encountered with the Restart Recycle features not set to the factory defaults the machine must...

Страница 21: ...e KEYLOCK and WASHTEMP buttons for at least 3 seconds Then press the START PAUSE button The POWER button will be on and flickering for the CleanSmart and the DELAY START Led will be on and flickering for the WashSmart CleanSmart WashSmart Place the download pen over the LED and follow the instructions supplied with the data download program Data LED ...

Страница 22: ...in at a flow rate that is higher than the pump can handle or the pump may be blocked and cannot drain the excess water Note Under extremely high flow rate conditions the machine may overfill during the top up routine in agitate Primary Source Water Valves Action If the water valves are on continuously check that the water valves turn off mechanically by removing power to the machine Secondary Sour...

Страница 23: ...let Minimum 850mm maximum 1200mm 2 Check that the hose guide is fitted and check that the hose does not protrude more than 20mm beyond the guide Secondary Source Mechanical Action 1 Check the pressure tube connections on the outer bowl and Motor Control Module 2 Check that the drive shaft seal and the pump housing seal have not developed a leak Tertiary Source Motor Control Module Action Replace M...

Страница 24: ...Primary Source Mechanical Action Check that the pressure tube is not blocked with water or dirt is not kinked and it attached securely Secondary Source Motor Control Module pressure sensor Action Replace the Motor Control Module 40 Bowl Dis engage Fault While carrying out a bowl check the Motor Control Module has found that the bowl is not engaged even though the pressure sensor indicates that the...

Страница 25: ...ards If possible test the harness for continuity between the valve end of the harness and the Motor Control Module end of the harness Check that the lid lock harness has not chaffed and shorted to the wrapper Secondary Source Water Valves Action Measure the resistance of the Hot and Cold valve coils Tertiary Source Water Valves Motor Control Module Action Replace the Motor Control Module Tertiary ...

Страница 26: ...Module to perform an EEPROM write Prior to writing the Motor Control Module has tested the 15 Volt supply and found that it is below the safety level for writing EEPROM and has reported this to the Display This may be due to transients at the time of writing or due to a faulty Motor Control Module Primary Source Motor Control Module Action Replace Motor Control Module 58 Pressure Transducer at Max...

Страница 27: ...dule 108 Comms CRC Error See Fault Code 106 112 Motor Current Sense Too High The motor current sense circuit is faulty Primary source Motor Control Module Action Replace Motor Control Module 114 Smart Pump Current Sense Fault The pump current sense circuit within the motor control module is faulty Primary source Motor Control Module Action Replace Motor Control Module 133 Repetitive Current Trip T...

Страница 28: ...too many clothes 4 If none of the above appears to be at fault then check the air bell at the bottom of the inner bowl for leaks Secondary Source Installation drain set up Action Check that the drain hose is fitted into the drain caddy and extends no more than 20 mm from the end Check if fitted to a stand pipe that the drain hose is not pushed down to far Tertiary Source Motor Control Module Actio...

Страница 29: ...om the Motor Control Module Primary Fault Motor Control Module fault Action Replace Motor Control Module 234 Lid Lock Open Circuit Check harness to Lid Lock the connections at the Motor Control Module and lid lock ends Primary Fault Connectors on the harness at either end could be at fault Action Replace Harness Secondary Source Lid lock has failed to be activated Action Replace Lid Lock Assembly ...

Страница 30: ...ult Action Replace Harness Secondary Source Lid Lock has failed activated Action Replace Lid Lock Tertiary Source Motor Control Module has not responded to the Lid Lock being activated Action Check the lid has a tang and is fitted correctly to activate the Lid Lock If this is all in order the Motor Control Module must be at fault and needs to be replaced 241 Function Time Out A fault has occurred ...

Страница 31: ...ed to the valve or the pins are not bent backwards Secondary Source Bleach Valve Action Check the valve coil is not faulty i e not open circuit See 1 8 Tertiary Source Motor Controller module Action Replace the Motor Controller module 247 Smart pump Flapper Fault The Motor Control Module has registered a drop in the water level during the recirculation phase of the wash cycle Water is being draine...

Страница 32: ...he pump housing Secondary Source Motor Control Module Action Replace Motor Control Module 250 SmartPump Loss of Sync This fault is normally as a result of the pump not starting and is usually caused by an object that has got into the pump and is either under or on top of the impeller which is causing the motor to stall when trying to start Primary Source Pump stator winding open circuit Action Che...

Страница 33: ...esistance of the pump stator at the motor controller end of the harness resistance per Phase 8 1Ω 10 16 2Ω 10 Phase to phase If faulty recheck the pump stator resistance at the Smart Pump If resistance is correct replace harness assembly but if still faulty replace pump 254 Motor Control Version to Old The Motor Control Module software version is too old for the display to support Primary Fault Mo...

Страница 34: ...34 Wiring Diagram CleanSmart Resistance Table Water Valve 61Ω 20oC 8 1Ω SmartPump 16 2 Ω Phase to Phase Lid Lock 63Ω 10 20oC Thermistor 10KΩ 25oC Stator 39Ω 10 Phase to Phase ...

Страница 35: ...35 Wiring Diagram WashSmart Resistance Table Water Valve 64Ω 20oC 8 1Ω SmartPump 16 2 Ω Phase to Phase Lid Lock 63Ω 10 20oC Thermistor 10KΩ 25oC Stator 39Ω 10 Phase to Phase ...

Страница 36: ...available to the user in the Use and Care manual Code Description 01 No Taps 02 Wash level Overloaded 03 Out of Balance 04 Suds Lock 05 No Hot 06 No Cold 07 Agitator Overloaded 08 Lid Lock 09 Lid Open The last user warning is also logged in diagnostics level d 00 which will be displayed as a number from 01 through 09 01 No Taps no water Possible causes 1 The taps are not turned on 2 The inlet hose...

Страница 37: ...does not rock on the floor 4 The bias spring is fitted between the top of the neck ring and the rear left hand suspension rod 5 The suspension is not catching or bouncy If so replace all four suspension rods 6 The weight of the inner bowl The balance ring and bowl base of the inner bowl contain water The most accurate way is to check the weight of the inner bowl Refer to the Inner Bowl Weight Sect...

Страница 38: ...ture of 20 oC 06 Insufficient Cold Water no cold Possible causes 1 The cold water is not connected or the tap is turned off 2 The flow rate is too low The product requires a minimum flow rate of 6 litres per minute 3 The cold water inlet hose is connected to the hot water supply 4 That there are kinks in the inlet hoses 5 The filter on the cold inlet hose at the tap end is blocked 6 The filter scr...

Страница 39: ...ettings of the user E g if a user wants to program the machine to always have the Eco option selected or use a cold wash temperature you can program this permanently NB Only options that are available for the cycle selected can be customised CleanSmart 685 1 Touch the POWER button to turn on the console 2 Turn the dial to select the wash cycle you wish to customise 3 Touch and hold the button of t...

Страница 40: ... the changes have been saved Customising a wash cycle e g Regular cycle PRESET OPTIONS ADJUSTMENT This is used to adjust the wash temp setting the controlled cold setting the out of balance recovery the end of cycle beeps and to reset the washer to the factory defaults In this mode only 4 of the program cycles are selectable CleanSmart 685 To enter options adjustments mode 1 Turn the machine on at...

Страница 41: ...crement is equal to approximately 0 5 C Adjusting the temperature setting e g increasing the WARM wash temperature Controlled Cold Setting 1 Enter Option Adjustment mode 2 Select the HEAVY cycle 3 Select the cold wash temp using the WASH TEMP button 5 The LED display shows the temperature adjustment The default setting is tAP 4 Touch the MORE button until O is displayed which indicates that the co...

Страница 42: ...umber of beeps or for no beeps to sound at the end of the cycle Modifying the number of beeps to signal the end of cycle Factory Reset This resets any customisation and option settings back to the factory defaults 1 Enter Option Adjustment mode 2 Select the EASY IRON cycle 3 The LED display will show rst Touch and hold the START PAUSE button until the machine powers off to reset the washer To exit...

Страница 43: ...Select the REGULAR cycle 3 Select the wash temp you want to adjust e g WARM using the WASH TEMP button The LED display will show the current setting 4 Touch the MORE button to increase or decrease the desired temperature the temp scrolls around Each increment is equal to approximately 0 5 C Adjusting the temperature setting e g increasing the WARM wash temperature Controlled Cold Setting 1 Enter O...

Страница 44: ...OMATIC RECOVERY on or off Out of balance recovery routine End of Cycle Beeps 1 Enter Option Adjustment mode 2 Select the EASY IRON cycle 3 Touch the MORE button to increase the number of beeps or for no beeps to sound at the end of the cycle Modifying the number of beeps to signal the end of cycle Factory Reset This resets any customisation and option settings back to the factory defaults 1 Enter ...

Страница 45: ...display will show rst Touch and hold the START PAUSE button until the machine powers off to reset the washer To exit without resetting touch the POWER button Changing the washer settings back to the factory default ...

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