Home and Office Security Safes
5
4
Your Safe’s Unique Identification Numbers
When contacting Consumer Affairs, you should be prepared to supply some
important information that specifically identifies your safe. This information is
extremely important to assuring prom
pt and accurate customer assistance.
It is strongly recommended that you identify and record the following information
in the “Safe Identification Record” form located on the inside back cover of this
manual:
Model Number
Serial Number
Key Number
Locating Model and Serial Numbers
Most First Alert
®
safes include a small metallic silver or gray tag affixed to one
of the surfaces. This tag is usually located on the front or right side of the safe.
This tag contains the Serial Number, and on selected models a similar tag is
attached containing the Model Number. If a Model Number tag is not attached
to the safe, then it can be located on the front or side panel of the box that the
safe was packaged in. Write this number down for future
reference.
Key Number
The Key Number is located on the key. If you do not have the key, the
number is also imprinted on the Key lock.
Important: DO NOT REMOVE TAGS!
In case your safe becomes inoperable or you lose your keys, these identification
numbers will be needed to correct the problem. It is recommended that the
number tags remain in place on the safe. If removal is necessary, then they
should be attached to the inside back cover of the Operation and Installation
Guide. Store in a safe and secure place for future reference.
Consumer Affairs
Consumer Affairs
How to Obtain Warranty Service
If service is required, do not return the product to your retailer. In order to
obtain warranty service, contact the Consumer Affairs Division at 1-800-323-9005,
7:30 am – 5:00 pm Central Standard Time, Monday through Friday. To assist us in
serving you, please have the model number and date of purchase available when
calling.
For Warranty Service return to:
BRK Brands, Inc.,
23610 So. Banning Blvd.
Carson, CA 90745
Ordering Replacement Keys
If a key becomes misplaced or you would like additional keys, you may conveniently
purchase them from our Consumer Affairs Department. You must supply the following
information to assure accurate processing:
• Name / Address / Telephone
• Safe Model Number / Serial Number
• Key Number (located on the key and on the Emergency Override Key lock)
• Number of keys requested
• E-mail address if available
Checks or Money Orders are required for orders received by mail and should be made
payable to First Alert. Contact our Consumer Affairs Department for costing information
prior to ordering.
Mail to:
First Alert
Consumer Affairs
3901 Liberty Street Road
Aurora, IL 60504-8122
