6 What warranty policy do I get?
HD Insert Stoves will replace, free of charge, any working part that fails (under normal
operating conditions) within 12 months of purchase. Consumables such as glass or stove
rope are not guaranteed.
A call out charge will apply if our engineer attends any stove problem that is not
related to product failure.
7 Where can I get spare parts?
Your local HD Insert Stove retailer will be pleased to supply spare parts and to provide
any other information you require. (Only use replacement parts recommended by the
manufacturer).
8 Can the doors be left open while burning?
For safety and heat efficiency the doors should remain closed at all times except for
ignition, de-ashing and loading the firebox.
9 Why is the stove smoking when lit?
A smoking stove can be caused by a flue with back draught problems. A qualified fitter
should complete a smoke test prior to fitting the stove to ascertain the integrity of the
flue. Alternatively, the insert stove may smoke if it is not sealed correctly to the fireplace
fascia.
10 Why should I “Run in” my stove?
To begin, light a series of small fires over a period of a few days to allow the paint finish
to cure. The stove is finished with a heat resistant paint and this can be cleaned with a
soft brush. Do not clean whilst the stove is hot; wait until it has cooled down. The finish
can be renovated with proprietary stove paint
If the stove is not “run in” correctly, this may cause the paint to discolor and flake.
11 What is Over Firing?
Your stove should never be used in a manner to cause over firing. Over firing can be
caused by over loading the stove with fuel, and with primary controls open. If any part of
stove glows "red" your stove is over firing and your draught control should be adjusted to
restrict airflow to stove. Over firing can cause permanent damage to the appliance which
is not covered by warranty.
HD Insert Stoves
30 – 60 Hawthorn Road
Western Industrial Estate
Dublin 12
Ireland
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