27
Purevision Freestanding
Issue 02 01/14
9.0 Frequently Asked Questions
1 Do stoves require a chimney or a liner?
All of our stoves require a suitable chimney or
professionally installed flue system. A liner may or may not be required depending on flue
conditions and only your installer can confirm. Our stoves do not mandatorily require a liner.
2 How do I clean the chimney?
You will require a chimney sweep to clean the chimney. It is
essential to provide a dedicated chimney cleaning access door when installing the flue of the
stove in some situations. In many situations the chimney can be swept through the firebox.
3 Who should install my stove?
Fireline want you to enjoy the maximum performance from
your appliance. To ensure this, it is essential that they are installed correctly. We strongly
recommend that your stove is installed by a suitably qualified installer e.g HETAS.
4 How do I regulate the heat output?
Each stove has various air controls, which will allow you
to easily regulate the heat output. Output can also be varied by log size and quantity fired.
5 What warranty do I get?
Fireline will replace, free of charge, any part that fails (under normal
operating conditions) within 12 months of purchase. Consumables such as glass, firebox lining
boards or stove rope and adhesives are not guaranteed. We do not accept consequential or
incidental liability claims from any product failure.
A call out charge will apply if our engineer
attends any stove problem that is not related to product failure.
6 Where can I get spare parts?
Your local Fireline stove retailer will be pleased to supply spare
parts and to provide any other information you require. Alternatively contact Fireline.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors should
remain closed. These stoves are not designed or approved for doors open operation.
8 Why is the stove smoking when lit?
A flue with lack of draught problems is almost certainly
the cause of a smoking stove. Also check adequate ventilation is present – if opening a window
or door stops the smoking then lack of ventilation is the probable main cause. A qualified fitter
should complete both a smoke pressure and flow test prior to fitting the stove to ascertain the
integrity of the flue.
9 Why should I “Run in” my stove?
To begin, light a series of small fires over a period of a few
days to allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The
finish can be renovated with stove paint available from your stove retailer. If the stove is not
“run in” correctly, this may cause the paint to discolour and flake.
10 What is Over Firing?
Over firing is overheating your stove by having the fire burning too
fiercely. Your stove should never be used in a manner to cause over firing. Over firing can be
caused by over loading the stove with fuel or leaving air controls fully open or operating the
stove with leaking or defective door rope seals. If any part of stove glows red hot then your
stove is over firing and your air control should be adjusted to reduce airflow to stove
immediately. Over firing can cause permanent damage to the appliance, which is not covered
by warranty.
Fireline UK –
A division of
Charlton & Jenrick Ltd
Unit D Stafford Park 2, Telford, Shropshire, TF3 3AR
T: 0845 519 5991
F: 0845 519 5992
A Charlton and Jenrick Group Company