Troubleshooting
Problem
Probable Cause
Fixture completely inoperative:
No AC line voltage to power supply
No “Power” indicator
Power supply input cord unseated at supply
Power supply output cord unseated at fixture
Power supply or cable defective
Good “Power” indicator,
No DMX data applied
No DMX “Sync” indicator
Bad DMX cable or connection
Good “Power” indicator,
DMX address settings incorrect (DMX Mode)
Good DMX “Sync” indicator
DMX control settings at minimum (DMX Mode)
Manual control settings at minimum (Manual Mode)
Blinking DMX “Sync” indicator
DMX address out of normal range
Erratic DMX “Sync” indicator
Bad DMX cable or connection
Effect motors operate normally,
No DMX data applied (1 or 2 Channel mode)
but no light output
DMX address settings incorrect
Manual control settings at minimum (Manual Mode)
Defective LED emitters or LED drivers
LED Emitters operate normally,
Motor speed settings at minimum (1-2 Ch. / Manual Mode)
but no effect motion or animation
Motor direction switches set at mid-position
Defective effect motor or motor driver
Fixture partially illuminates the normal
Fixture output blocked or occluded
display area
Manual intensity setting at minimum (Manual Mode)
DMX data for inactive area at minimum (4 Ch. Mode)
Defective LED emitters or LED drivers
Fixture buzz or excessive noise
Some hum and quiet buzzing sound is normal
Foreign object lodged in fan
Worn or defective effect motor or fan
Effect motor operating at maximum speed
Weak or uneven output pattern
Fixture focus set incorrectly
Fixture optics dirty or damaged
LED emitter or lens damaged
No pattern motion, or directional motion.
One or both motor speeds set at minimum
Fixture effect wheel loose or jammed
Defective effect drive motor
Fixture is excessively hot
High ambient temperature at fixture location
Ventilation slots blocked or obstructed by dust
Cooling fan Inoperative
