6
User’s Guide
b. The Product has been damaged by external causes such as liquid,
water, collision with an object, or from fire, flooding, sand, dirt,
windstorm, lightning, or exposure to weather conditions; battery
leakage; theft; blown fuse, electrical surge, or improper use of any
electrical source; computer or Internet viruses, bugs, worms, Trojan
Horses; or connection to products not recommended for interconnection
by Firefly.
c. Defects or damages are caused by physical damage to the surface of
the Product, including scratches or cracks in or to the outside housing
or the LCD display.
d. The Product serial number has been removed, defaced, or altered.
e. The defect or damage was caused by the defective function of the
cellular system or by inadequate signal reception.
6. If damage or a defect develops during the limited warranty period,
You must take the following step-by-step procedure:
a. Contact Firefly customer service for repair or replacement.
b. Remove any additional memory. You must copy to another device and
delete from the Product any sensitive data that You have stored in the
Product prior to sending the Product for repair or replacement. Firefly
is not responsible for additional memory, SIM cards, or accessories
returned with the Product.
c. You may have to bear the cost of shipping the product to Firefly or to
Firefly’s authorized return center.
d. Purchased content is the responsibility of the user and will not be
replaced by Firefly.
e. If the Product is covered by Firefly’s limited warranty, Firefly will return
the repaired or replaced Product to You at Firefly’s expense. You are
responsible for any expenses related to reinstallation of the Product.
f. Firefly will repair or authorize the repair of the Product under the
limited warranty within 30 days of receipt of the Product. If Firefly
cannot perform repairs covered under this warranty within 30 days,
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