21
User Manual for Firefly Dermatoscope DE300 Version: 1.1
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR
LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
How long does this limited hardware warranty last?
The
limited hardware warranty on all FireFly Global products begins on the date of the packing slip, invoice, or receipt. The
warranty period is not extended if a warranted product or any parts are repaired or replaced. FireFly Global may change the
availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please contact the store, distributor, or website through which the product was purchased.
What will FireFly Global do?
FireFly Global or its authorized representative or reseller will repair any FireFly Global hardware products returned that prove to be
defective in materials or workmanship. If FireFly Global or its authorized representativse are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact our authorized representatives or resellers via phone or email, they will issue a Return Material Authorization
Number for you to include with your return. You must return the products in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. The repaired or replacement
products will be returned to you. The reseller or authorized representative will pay to ship the repaired or replaced products to you
if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, the product will
be shipped to you freight collect.
If it is determined that the problem is not covered under this warranty, you will be notified and informed of service alternatives that
are available to you on a fee basis.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement
parts and systems. Refurbished parts and systems are parts or systems that have been returned to FireFly Global, some of which
were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited hardware warranty for the product you bought. FireFly Global owns all parts
removed from repaired products.
May I transfer the limited hardware warranty?
Limited hardware warranties are not transferable.
