Troubleshooting
If you need further assistance,
please call our customer service
team on +44 (0)1273 320650.
1. Why does Deafgard not respond to
the fire alarm?
• Check the fire alarm is louder than
75 decibels.
• Check all 4 batteries.
• Ensure the fire alarm is sounding for
at least 30 seconds.
• Adjust the sensitivity of the Deafgard
unit if it is not responding to a fire
alarm.
2. Why doesn’t the pillow pad
vibrate?
• Check the power is on.
• Check all 4 batteries.
• Check that the cable for the
pillow pad is connected securely
to the Deafgard unit.
• The pillow pad will not vibrate
whilst in the cradle.
3. Why don’t the strobe lights flash?
• Check the power is on.
• Check all 4 batteries.
• Check that the cable for the pillow
pad is connected securely to the
Deafgard unit.
4. Why is the screen not displaying
anything?
• Check the power is on.
• Check all 4 batteries.
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