Version: August 2020
18
PRODUCT WARRANTY
IMPORTANT
:
Evidence of original purchase is required for warranty service.
WARRANTOR
:
‘
The Fire Dept.’ (Landscape Elements Ltd)
85 Newton Road
Mount Maunganui
PO Box 10275, Bayfair, Mount Maunganui
ELEMENT OF WARRANTY
‘The Fire Dept.’ warrants to the original retail owner for the duration of this warranty, it’s fireboxes, gas burner tray, lighters,
(herein after referred to as the Product) to be free from defects in materials and craftsmanship with only the limitations or
exclusions set out below.
WARRANTY
This warranty will be deemed invalid if the Product is;
(A) Installed by someone other than an authorised Fire Dept agent.
(B) Not operated appropriately or “over-fired” in a manner resulting in the firebox operating excessively hot.
(C) Not serviced and maintained by a certified gas fitter every 12 months.
(D) Damaged by accident, neglect or misuse,
(E) Repaired by someone other than an authorised Fire Dept repair agent for a defect or malfunction covered by this
warranty.
(F) Modified, altered or used as part of any conversion kits, subassemblies, or any configurations not sold by ‘The Fire
Dept.’.
(G) The product contains fire bricks and has not been subjected to the recommended first start-up and run-in procedure.
(H) Used in conjunction with any equipment or parts or as part of a system not manufactured or supplied by ‘The Fire Dept.’.
(I) External powder-coating within 200m of the high tide mark and not lightly washed with warm soapy water every three
months.
Indoor appliances (Gas & Wood)
‘The Fire Dept.’. warrants the mild steel firebox, galvanised steel outer skin and RHS Duragal steel support frame against
defective materials and workmanship which would render it unfit for normal domestic use, from the date of purchase by the
original consumer, for a period of 5 (five) years. Beyond normal heat-induced staining, tarnishing and mild warping, if a firebox,
outer skin or support frame defect occurs, contact ‘The Fire Dept.’ and the defect will be repaired or replaced at our discretion
with all costs covered.
‘The Fire Dept.’ warrants the SIT Pack (Gas regulator and controller) against defective materials and workmanship which
would render it unfit for normal domestic use, from the date of purchase by the original consumer, for a period of 2 (two) years.
Components including fire medium, fans, tiles, glass and glass trim are warranted for a period of 2 (two) years from the date
of original purchase, against defective materials and workmanship.
Outdoor appliances (Gas & Wood)
‘The Fire Dept.’ warrants the Mild Steel firebox, galvanised steel outer skin and RHS Duragal Steel support frame against
defective materials and workmanship which would render it unfit for normal domestic use, from the date of purchase by the
original consumer, for a period of 2 (two) years. Beyond normal heat-induced staining, tarnishing and mild warping, If a firebox,
outer skin or support frame defect occurs, contact ‘The Fire Dept.’ and the defect will be repaired or replaced at our discretion
with all costs covered.
‘The Fire Dept.’ warrants the SIT Pack (Gas regulator and controller) against defective materials and workmanship which
would render it unfit for normal domestic use, from the date of purchase by the original consumer, for a period of 2 (two) years.
Components including fire medium, fans, tiles, glass and glass trim are warranted for a period of 2 (two) years from the date
of original purchase for domestic use, against defective materials and workmanship.
STATEMENT OF REMEDY
In the event that the Product does not conform to this warranty at any time while this warranty is in effect, the Warrantor, at its
discretion, will repair the defect or replace the part and return it to you without charge for parts or service. This warranty does
not provide for reimbursement or payment of incidental or consequential damages.
This warranty does not in any way affect your rights under the Consumers Guarantee Act (New Zealand).
