Version: June 2019
16
TROUBLESHOOTING
Problem
Probable Cause
Action
Appliance doesn't start
1. No gas supply
2. No power supply
3. Low or poor pilot flame
4. Signal from flame rectifier interrupted
5. Signal to sparker electrode interrupted
6. Incorrect sparker electrode gap
7. Glass not correctly positioned
1. Check gas supply
2. Check power supply
3. Check flame size and pressure
4. Check flame rectifier and wire to sit pack
5. Check sparker gap and wire to sit pack
6. Check sparker electrode gap is 3mm
7. Reposition glass
Appliance shuts down
1. Low gas supply
2. Low or poor pilot flame
3. Signal to flame rectifier interrupted
1. Check gas supply
2. Check flame size and pilot flame pressure
3. Check flame rectifier and wire to sit pack
Flame in not running the full length of the
burner
The firebed is not aligned to the burner
Re-lay the firebed to the specific model
specifications detailed earlier in this guide
Flame is yellow and sooty
1. Primary aeration ports have a
blockage (LPG models only)
2. The firebed is not aligned to the burner
1. Check primary aeration ports for blockage
and clear if required (LPG models only)
2. Re-lay the firebed to the specific model
specifications detailed earlier in this guide
No flame at the pilot
Primary aeration ports have a blockage
Check primary aeration ports for blockage and
clear if required
Содержание GD13
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