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2. Product warranty
2.1 New product warranty
Each FineTek Guided Wave Radar Level Sensor is backed by 1-year limited warranty.
Should you experience a problem with one of our products deemed by our factory to be a
product failure covered by our warranty, for a period of 1-year from the delivery date we
will repair the unit at our factory or provide you with a replacement unit or sub-assembly
at our discretion. A return authorization number must be obtained from FineTek before
returning any unit.
If the Guided Wave Radar Level Sensor product failed to operate out-of-the-box, and this
failure was not due to transportation, handling or incorrect Installation, then you can
request a replacement unit within 7 days from the delivery date.
When returning a product to the factory, return the entire device and do not disassemble
the unit as previously mentioned. In addition, wherever possible please returning the
device please ensure it is packed to avoid damage during transportation.
When returning a product to the factory, return the entire device and do not disassemble
the unit as previously mentioned. In addition, wherever possible please returning the
device please ensure it is packed to avoid damage during transportation.
The product is not warranted in the following situations or conditions, therefore charges
will result for repair of product:
The product is beyond its warranty term.
The defect or damage to the product is caused by the incorrect operation or by not
following the installation and operation instructions contained within the operation
manual.
The product damage is a result of force majeure factors, including but not limited to
natural disasters, floods, fires, earthquakes, lightning, severe weather conditions such
as hurricanes, typhoons, tornadoes etc., human error such as use of improper voltage,
high-humidity, water leakage, stains, corrosion, loss, improper storage etc. and other
abnormal factors.
The damage is caused by installation, addition, expansion, modification and repair of
parts not authorized specifically or certified by FineTek.
If the data label information on the product is incorrect or unclear so as to not be able
to read or confirm the product serial number.
