C
C-3
Troubleshooting
Unexpected printing results
If this happens
This is the problem
The job settings are not
carried out as you expected.
If the user printed from Apple Mac OS, there may be two
conflicting print settings. You can check the job properties by
double-clicking the job. For a table of job properties and
conflicting properties, see the
. Notify users of
these conflicts so they can avoid them in the future.
If you expected the settings you see in the Properties window,
be aware that the Copies field does not currently reflect user
settings, and that Page Range and Scale percent are All and
100%, respectively, unless they were changed after being sent
for printing.
The job does not print.
Some printing errors may be displayed in the Print status bar.
When the job is in the Printed queue, jobs that had a
PostScript error are displayed in a light red job row.
Double-click anywhere in the row to see the error message.
There are font errors.
If user-specified fonts that are not resident on the Fiery X3e
are not printing correctly in PostScript files that are
downloaded by users, request that they embed the fonts in
the PostScript file or print directly from their application. If
special fonts are not downloaded automatically when users
print from applications, the fonts should be downloaded
directly to the Fiery X3e with Fiery Downloader. This can be
done by the user or the operator, provided the Direct
connection is enabled. For information about Fiery
Downloader, see the
