TROUBLESHOOTING
LIMITED PRODUCT WARRANTY
Limited Warranty: Fellowes, Inc. (“Fellowes”) warrants the parts of the machine to be free of
defects in material and workmanship and provides service and support for 2 years from the date of
purchase by the original consumer. Fellowes warrants the cutting blades of the machine to be free
from defects in material and workmanship for 5 years from the date of purchase by the original
consumer. If any part is found to be defective during the warranty period, your sole and exclusive
remedy will be repair or replacement, at Fellowes’ option and expense, of the defective part. This
warranty does not apply in cases of abuse, mishandling, failure to comply with product usage
standards, shredder operation using an improper power supply (other than listed on the label), or
unauthorized repair. Fellowes reserves the right to charge the consumers for any additional costs
incurred by Fellowes to provide parts or services outside of the country where the shredder is initially
sold by an authorized reseller. ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE
WARRANTY PERIOD SET FORTH ABOVE. In no event shall Fellowes be liable for any consequential
or incidental damages attributable to this product. This warranty gives you specific legal rights.
The duration, terms, and conditions of this warranty are valid worldwide, except where different
limitations, restrictions, or conditions may be required by local law. For more details or to obtain
service under this warranty, please contact us or your dealer.
Paper jam:
Set to Off (O) and empty bin. Replace bin and follow the procedures below.
If jam has not cleared,
press and hold Reverse
(R) for 1 second
Press and hold
Turbo Jam
Release™ Button
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Turbo Jam Release™
Exclusive Turbo Jam Release™ button
powers through jams
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Reduce paper quantity to
an acceptable amount and
refeed into paper entry
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ADVANCED PRODUCT FEATURE
Paper jam:
Either press Reverse (R) and remove paper or follow Turbo Jam Release™ instructions below
Door open:
Make sure bin is pushed in
Overheat:
Wait 40 minutes for motor to cool down
Australia Residents Only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits under Fellowes’ Warranty are in addition to other rights and remedies under a law in relation to the shredder.
PRODUCT MAINTENANCE
TO CLEAN THE SENSORS
CLEANING AUTO-START INFRARED SENSORS
Paper detection sensors are designed for maintenance free operation. However, on rare occasions, the
sensors may become blocked by paper dust causing the motor to run even if there is no paper present.
(Note: two paper detection sensors are located in the center of the paper entry)
.
All cross-cut shredders require oil for peak performance. If not oiled, a
machine may experience diminished sheet capacity, intrusive noise when
shredding, and could ultimately stop running. To avoid these problems, we
recommend you oil your shredder each time you empty your waste bin.
OILING SHREDDER
Turn off and unplug
shredder
Locate Auto-start
infrared sensor
Using cotton swab, wipe
away any contamination
from the paper sensors
Dip cotton swab in
rubbing alcohol
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FOLLOW OILING PROCEDURE BELOW AND REPEAT TWICE
* Apply oil
across entry
Set to Off (O)
Set to Reverse (R)
2-3 seconds
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For more information about all of Fellowes Advanced Product Features go to
www.fellowes.com
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* Only use a non-aerosol vegetable oil in long
nozzle container such as Fellowes 35250
