FAQ • G6
TABLE OF CONTENTS
TROUBLESHOOTING
1) The signal of Hero 6 is visible on the Wi-Fi list under the mobile phone
available networks but cannot be found in the App. How do I resolve this?
2) When connecting to the Hero camera, the status changes to ‘connected’ in the
App but the camera is still pairing. How do I resolve this issue?
3) What do I do if a working G6 is not level?
4) What do I do if my brand new G6 is not responding when being turned on and
gives no indication when charging?
5) What do I do when the RX0 turns off when charging?
6) I can find my G6 on the list in the app but it says ‘Connection Failed’ when I
connect to Bluetooth. What do I do?
7) When connecting the camera Wi-Fi to the app, the app shows the camera Wi-
Fi has been connected, but the ‘camera is not connected’ is still on the gimbal
display. Which one is more accurate?
8) What do I do if the camera cannot connect automatically even after
re-inputting the pin in the App?
9) What do I do if my brand new G6 won’t turn on and has a black screen?
