11. PRODUCT FAILURE
WHAT TO DO IF MY MACHINE BREAKS DOWN?
If you bought your product in a store:
•
Make sure that your machine is complete with all accessories supplied, and clean! If this is
not the case, the repairer will refuse the machine.
•
Go to the store with the complete machine and with the receipt or invoice.
If you bought your product on a website:
•
Make sure that your machine is complete with all accessories supplied, and clean! If this is
not the case, the repairer will refuse the machine.
•
Create a SWAP-Europe service ticket on the site: https://services.swap-europe.com When
making the request on SWAP-Europe, you must attach the invoice and the photo of the nameplate
(serial number).
Contact the repair station to make sure it is available before dropping off the machine.
Go to the repair station with the complete machine packed, accompanied by the purchase invoice
and the station support sheet downloadable after the service request is completed on the SWAP-
Europe site
Please keep your original packaging to allow for after-sales service returns or pack your
machine with a similar cardboard box of the same dimensions.
For any question concerning our after-sales service you can make a request on our website
https://services.swap-europe.com
Our hotline remains available at +33 (9) 70 75 30 30.
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