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TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Simulated Flame E
ff
ect is dim or not
present
1.
Dimmer control button is set too
low.
2.
LED strip not functioning.
3.
“Flame wand” has come loose
from bracket.
4.
“Flame wand” motor is not
functioning.
1.
Push flame button to increase
light.
2.
Contact customer service center
at toll-free no. 1-877-355-3326
3.
Remove screws holding back
panel in place and remove back
panel. Secure end of “Flame
wand” back into the support
bracket.
4.
Contact customer service center
at toll-free no. 1-877-355-3326
The appliance turns o
ff
and will not
turn back on
1.
The overheat protection device in
the appliance has been triggered.
2.
House circuit breaker has been
tripped.
1.
Turn all controls o
ff
, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and
then plug in and restart.
2.
Reset house circuit breaker.
The appliance does not turn on when
the button is pushed to “ON”
The overheat protection device in the
appliance has been triggered.
Turn all controls o
ff
, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and then
plug in and restart.
Remote control does not work
1.
Low batteries.
1.
Replace all batteries in the remote
control.
NOTE: If you experience di
ffi
culties, please do not return this product to store. Any missing parts,
hardware or assembly problems, please call our customer service center at 1-877-355-3326.
WARNING: Turn o
ff
the appliance, unplug and let cool for at least 10 minutes before attempting to
service. Only a qualified professional should attempt to service or repair the appliance.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Warning :Any changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
--Reorient or relocate the receiving antenna.
--Increase the separation between the equipment and receiver.
--Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
--Consult the dealer or an experienced radio/TV technician for help.
