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For customized products, the warranty period is 60 months from the date of sale (unless otherwise
provided by the delivery agreement).
Limitation of warranty obligations
The above warranty does not apply to:
- the products (including software) that have been repaired or modified by the employees who do
not represent the Manufacturer. The exception is when the Consumer has made repairs or made
changes to the product strictly in accordance with the instructions previously agreed and approved
by the Manufacturer in writing;
- the products which have failed because of inappropriate change of a polarity sign (to the opposite
one) of the power supply source, incorrect operation, transportation, storage, installation, mounting
or accident.
Procedure for returning products for repairs
Sequence of actions when returning products for repairs:
- contact the product Supplier for return material authorization for the product;
- attach to the returned product the fault identification report made in the form adopted by the
Consumer, indicating the list of circumstances and signs of malfunction;
- place the product in the consumer packaging of the Manufacturer (antistatic packaging) and
cardboard packaging (box)), in which the product was delivered to the Consumer. If there is no
antistatic packaging, the Consumer loses the right to warranty service unilaterally;
− the Consumer pays all the expenses related to the delivery of the product to the Supplier.