TROUBLESHOOTING
12
Problem
Cause
Solution
The appliance is
not working
Appliance not plugged in
Insert the plug into the wall outlet
Wall outlet not energized
Check fuses and circuit breaker
Appliance not switched on
Switch the appliance on
Malfunctioning appliance
Unplug the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
No water comes
out from the
nozzle
Nozzle blocked
Check the nozzle for blockages
Capsule not suitable
Clean and descale the appliance
( Descaling)
Empty water reservoir
Replace with a suitable capsule
Upper/bottom of the capsule
not pierced by the needle
Refill the water reservoir with fresh
water after a while
Excessive lime scale buildup Switch the appliance off and
carefully replace the capsule
Brewing process
does not start
Water reservoir is empty
Refill the water reservoir with fresh
water
Start after a while
Thermostat has not reset
Brewing process
stops before
completion
Lid opened during brewing
process
Close the lid and restart
Not enough water
Refill the water reservoir with fresh
water and restart operation
Coffee flavor is
too weak
Capsule used more than
once
Discard of the old capsule and use
a new one
Too much water used
Reduce the amount of water used
on the next brew
Appliance is
leaking during
brewing cycle
Damaged capsule holder
Replace with suitable capsule holder
Capsule not suitable
Replace with a suitable capsule
Upper/bottom of the capsule
not pierced by the needle
Switch the appliance off and
carefully replace the capsule
Product working
intermittently
This is normal
Brew cycle is not complete
until light turns off
No
K Cup Coffee Maker_201762_FW_IM_US_180709_II.indd 12
7/9/18 15:02
