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120

Picture 36 - Web capture

User may examine the packets with a packet analyzer or send it to Fanvil support
mailbox.

12.5

Get Log Information

Log information is helpful when encountering an exception problem. In order to get the
log information of the phone, the user can log in the phone web page, open the page
[

Device log

], click the [

Start

] button, follow the steps of the problem until the problem

appears, and then click the [

End

] button, [

Save

] to local analysis or send the log to the

technician to locate the problem.

12.6 Common Trouble Cases

Table 17 - Trouble Cases

Trouble Case

Solution

Device could not boot up

1. The device is powered by external power supply via power

adapter or PoE switch. Please use standard power adapter
provided by Fanvil or PoE switch met with the specification

Содержание H2U

Страница 1: ...Software Version 1 4 0 Release Date 2020 05 13 User Manual H2U ...

Страница 2: ... Definition 65 7 Introduction to the User 66 7 1 Instruction of Keypad 66 7 2 Using Handset Hands free Speaker 67 8 Basic Function 69 8 1 Making Phone Calls 69 8 2 Answering Calls 69 8 3 End of the Call 69 8 4 Redial 70 8 5 Auto Answering 70 8 6 Mute 71 8 6 1 Mute the Call 71 8 6 2 Ringing Mute 71 8 7 Call Hold Resume 71 8 8 Call Waiting 71 8 9 Conference 72 8 9 1 Local Conference 72 8 9 2 Network...

Страница 3: ...11 11 Network VPN 88 11 12 Network Advanced 89 11 13 Line SIP 90 11 14 Line SIP Hotspot 96 11 15 Line Dial Plan 99 11 16 Line Basic Settings 102 11 17 Phone settings Features 102 11 18 Phone settings Media Settings 106 11 19 Phone settings MCAST 107 11 20 Phone settings Action 108 11 21 Phone settings Time Date 108 11 22 Phone settings Tone 110 11 23 Phonebook Call List 111 11 24 Phonebook Web Dia...

Страница 4: ...e Log 117 12 Trouble Shooting 118 12 1 Get Device System Information 118 12 2 Reboot Device 118 12 3 Reset Device to Factory Default 118 12 4 Network Packets Capture 119 12 5 Get Log Information 120 12 6 Common Trouble Cases 120 ...

Страница 5: ...Network mode Settings 86 Picture 17 Service Port Settings 88 Picture 18 QoS VLAN 90 Picture 19 Register SIP account 97 Picture 20 SIP hotspot server configuration 98 Picture 21 SIP hotspot client configuration 98 Picture 22 Dial plan settings 99 Picture 23 Custom setting of dial up rules 100 Picture 24 Dial rules table 1 101 Picture 25 Dial rules table 2 101 Picture 26 MCAST 108 Picture 27 Time Da...

Страница 6: ...V ...

Страница 7: ...ble 7 SIP hotspot Parameters 97 Table 8 Phone 7 dialing methods 99 Table 9 Dial up rule configuration table 100 Table 10 Set the line global configuration on the web page 102 Table 11 General function Settings 102 Table 12 Voice settings 106 Table 13 Multicast parameters 108 Table 14 Time Date settings 109 Table 15 Function Key configuration 111 Table 16 Network Firewall 115 Table 17 Trouble Cases...

Страница 8: ...install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire elect...

Страница 9: ...other advantages For enterprise users the equipment is a cost effective office equipment while realizing environmental protection it also provides convenient operation For home users the device is a highly efficient communication device Users can flexibly configure and define the functions of one DSS keys saving space and cost It will be an ideal choice for enterprise users and home users who purs...

Страница 10: ...61 4 2 Packing Contents IP Phone Handset Handset Cord QIG ...

Страница 11: ...also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in priority and ...

Страница 12: ... with a vertical distance of 136 2 or 161 2mm 2 Insert two rubber plugs and screws in turn Note that 5mm is reserved between the nut and the wall which is convenient for hanging the phone base 3 Connect the cable handle cable and power supply 4 Align the wall hole on the base with the screws in step 2 and slide down to complete the installation Picture 1 Device installation ...

Страница 13: ...64 Connect the power adapter network PC phone to the appropriate port as shown in the picture below Picture 2 Connecting to the Device ...

Страница 14: ...EY LED State Type LED Light State default standby standby Green On mute Green slow flash Line error Registration failure Network disconnection Red slow flash call calling Pick up the handle Red On mute Orange slow flash hold held Orange slow flash Ringing Red flash ...

Страница 15: ...f Keypad Picture 3 Instruction of Keypad The picture above shows the keypad layout of the phone Each button provides its own specific function Users can refer to the instructions for the keys in the illustration in this section to operate the phone ...

Страница 16: ...ndard telephone keys provide the same function as standard telephones but further to the standard function some keys also provide special function by long pressing the key Key Long pressed to broadcast IP Default English 8 Volumes Key The volume to add and subtract In the standby state ring and ring configuration interface press this button to increase reduce the ring volume Press this button to i...

Страница 17: ... of the phone by pressing the hands free button Using Hands free Speaker For the use of the speakerphone the user can dial the number by pressing the speakerphone button or by dialing the number and then pressing the speakerphone button When the voice channel of the handle is opened the user can switch the audio channel of the phone by pressing the button of the hands free speaker ...

Страница 18: ...b end Dial from web fill in number dial Selecting a phone number from call logs Cancel Call When calling a number the user can cancel the call by putting back the handle pressing down the spring 8 2 Answering Calls Users can answer the call by picking up the handle or pressing the speakerphone button to open the hands free channel The telephone does not support multiple calls When there is an esta...

Страница 19: ...edial will default to the last used number therefore it is necessary to clear the records used by the last customer without affecting the use of other customers 8 5 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered The auto answering can be enabled on line basis WEB interface Log in the phone page enter Line SIP select SIP Basi...

Страница 20: ...he phone again When the mute lamp goes out the power lamp returns to its original state 8 6 2 Ringing Mute Mute press the mute button when the phone is in standby mode mute light red always bright power lamp green flashing There is no ringer for incoming calls Cancel ring tone mute On the standby or incoming call screen press the mute button again or volume up cancel ring tone mute 8 7 Call Hold R...

Страница 21: ...B interface Enter Phone Settings Features Basic Settings enable disable call waiting and call waiting tone Picture 5 Web call waiting tone setting 8 9 Conference 8 9 1 Local Conference To conduct local conference the user needs to log in the webpage and enter Line SIP Basic settings The meeting mode is set as local the default is local mode as shown in the figure ...

Страница 22: ...number to join the meeting and press the call After the opposite end is answered press the conference button again to set up the local tripartite conference Note during the meeting press the separate key to separate the meeting and press the end key to end the call 8 9 2 Network Conference Users need server support for network conference Log in the web page enter Line SIP Basic settings set the co...

Страница 23: ...ate Note the upper limit of the number of participants in the network conference varies according to the server 8 10 Hotline The device supports hotline dialing After setting up the hotline dialing directly pick up the handset hands free earphone etc and the phone will automatically call according to the hotline delay time On the website Line SIP Basic Settings can also set up a hotline The setup ...

Страница 24: ...75 Picture 8 Hotline set up on webpage ...

Страница 25: ...ntercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 9 2 MCAST This feature allows user to make some kind ...

Страница 26: ...ndicator If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user The user will be notified of the server voice message and the status of the power lamp Picture 10 New Voice Message Notification To listen to a voice message the user must first configure the voicemail number After the ...

Страница 27: ...hronized with the webpage language If it is not selected it will not be synchronized 10 2 Function Key The device has a total of 11 configurable custom function keys One direct call foreground key and 10 custom digital speed dial keys Device direct call key default configuration as a fixed number customizable replacement 0 9 numeric keys can be used as customized shortcut keys users can customize ...

Страница 28: ...on key Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast Prefix NOTICE User defined title is up to 10 characters More detailed information refers to11 26 Function Key and 6 3 Appendix I LED Definition ...

Страница 29: ...And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new...

Страница 30: ... Clear Tables Select the local data table to be cleared all selected by default Reset Phone The phone data will be cleared including configuration and database tables 11 5 System Upgrade web interface log into the phone web page and enter the system upgrade page Picture 12 Web page firmware upgrade Table 4 Firmware upgrade Parameter Description Upgrade server Enable Auto Upgrade Enable automatic u...

Страница 31: ...ide the TXT and version information will be displayed under the new version description information The file requested from the server is a TXT file called vendor_model_hw10 txt Hw followed by the hardware version number it will be written as hw10 if no difference on hardware All Spaces in the filename are replaced by underline The URL requested by the phone is HTTP server address vendor_Model_hw1...

Страница 32: ...support SIP PnP DHCP options Static provision TR069 If all of the 4 methods are enabled the priority from high to low as below PNP DHCP TR069 Static Provisioning Transferring protocol FTP TFTP HTTP HTTPS Details refer to Fanvil Auto Provision in Picture 14 Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision ser...

Страница 33: ...ption value is allowed from 128 to 254 The option value must be same as server define Enable DHCP Option 120 Use Option120 to get the SIP server address from DHCP server SIP Plug and Play PnP Enable SIP PnP Whether enable PnP or not If PnP is enable phone will send a SIP SUBSCRIBE message with broadcast method Any server can support the feature will respond and send a Notify with URL to phone Phon...

Страница 34: ...1 1 TLS 1 2 INFORM Sending Period INFORM signal interval time It ranges from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 11 7 System Tools This page provides tools for users to resolve problems Syslog Can choose the log level export the system log In order to analyze the problem in case of failure Web Capture Grab packets from network da...

Страница 35: ...ges packets and data over a network based on the IP address of the telephony To enable the phone the network configuration must be configured correctly The default network mode of the device is DHCP IPv4 The client wants to modify the other modes and needs to go to the device s web configuration interface Web interface network basic select network mode Picture 15 Network mode Settings IP Mode Ther...

Страница 36: ... Static IP mode user must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway The gateway IP address Phone could access the other network via it Primary DNS Primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS Secondary DNS When primary DNS is not available it will work Pv6 In IPv6 there are 2 connection mode options DHCP an...

Страница 37: ...ity you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65535 The value of RTP port starts from the initial value set For each call the value of voice and video port is added 2 RTP Port Quantity Number of calls 11 11 Network VPN Virtual Private Network VPN is a technology to ...

Страница 38: ...ay need to refresh the page to update the status Once the VPN is configured the device will try to connect with the VPN automatically when the device boots up every time until user disable it Sometimes if the VPN connection does not establish immediately user may try to reboot the device and check if VPN connection established after reboot OpenVPN To establish an OpenVPN connection user should get...

Страница 39: ...hare the OS version IP address hardware version and so on Picture 17 QoS VLAN Parameters Description LLDP setting Report Enable LLDP Interval LLDP requests interval time Learning apply the learned VLAN ID to the phone configuration QoS QoS Mode configure SIP DSCP and audio DSCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration CDP CDP CDP enable disable CD...

Страница 40: ...iration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server Proxy Server Port Enter the SIP proxy se...

Страница 41: ... Transfer Timeout Set the timeout of call transfer process Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable...

Страница 42: ... detect the time interval for the availability of the main Proxy Signal Failback Multiple proxy cases whether to allow the invite register request to also execute failback Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list Vi...

Страница 43: ...Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable Disable BLF List BLF List Number BLF List allows one BLF key to monitor the status of a group Multiple BLF lists are supported Respons...

Страница 44: ...n contact field per RFC 3840 Enable Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Convert URI Convert not digit and alphabet characters to hh hex code Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Enable GRUU Support Globally Routable User Agent URI ...

Страница 45: ...essions PTime ms Set whether to bring ptime field default no SIP Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port 11 14 Line SIP Hotspot SIP hotspot i...

Страница 46: ...onnect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone must be broadcast Monitor Address The add...

Страница 47: ... The values of other options are the same as those of the hotspot Picture 20 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the exten...

Страница 48: ...to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handle or press the hands free button to realize the function of attention transfer which can transfer the curre...

Страница 49: ...te Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Alias This is the text to be added replaced or deleted It is an op...

Страница 50: ...Picture 23 Dial rules table 1 Example 2 Partial Substitution To dial a long distance call to Beijing requires dialing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Picture 24 Dial rules table 2 Example 3 Addition Two examples are shown In the first case it is assum...

Страница 51: ...P transmission 11 17 Phone settings Features Configuration phone features Table 11 General function Settings Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call Default enabled Enable Call Transfer Enable Call Transfer Semi Attended Transfer Enable Semi Attended Transfer by selecting it Enable 3 Way Con...

Страница 52: ...DTMF Configure the hide DTMF mode Enable CallLog Select whether to save the call log Enable Restricted Incoming List Whether to enable restricted call list Enable Allowed Incoming List Whether to enable the allowed call list Enable Restricted Outgoing List Whether to enable the restricted allocation list Enable Country Code Whether the country code is enabled Country Code Fill in the country code ...

Страница 53: ... exist on the phone and if disabled up to 2 simultaneous calls can exist on the phone Line Display Format Custom line format SIPn SIPn xxx xxx SIPn Contact As White List Type NONE BOTH DND White List FWD White List Block XML When Call Disable XML push on call SIP notify When enabled the phone displays the information when it receives the relevant notify content Tone Settings Enable Holding Tone Wh...

Страница 54: ...e Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial Settings Enable Password Dial Enable Password Dial by selecting it When number entered is beginning with the password prefix the following N numbers after the password prefix will be ...

Страница 55: ...lash quick flash is turned off by default when left retained 11 18 Phone settings Media Settings Change voice Settings Table 12 Voice settings Parameter Description Codecs Settings Select enable or disable voice encoding G 711A U G 722 G 729 G 726 16 G726 24 G726 32 G 726 40 ILBC Opus Audio Settings Handset Volume Set the Handset volume the value must be 1 9 Default Ring Type Configure default rin...

Страница 56: ...of earphones Opus playload type Set Opus load type range 96 127 OPUS Sample Rate Set Opus sampling rate including opus nb 8KHz and opus wb 16KHz ILBC Payload Type Set the ILBC Payload Type the value must be 96 127 ILBC Payload Length Set the ILBC Payload Length Enable MWI Tone When there is a new voice message message the phone will start a special dial tone Enable VAD Whether voice activity detec...

Страница 57: ... progress shall take precedence over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 11 20 Phone settings Action Action URL Note Action urls are used for IPPBX systems to submit phone events Please refer to Fanvil Action URL for details 11 21 Phone settings Time Date The user can configure the time Settings of the ph...

Страница 58: ...ver is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format Daylight Saving Time Settings Local Choose your local phone will set daylight saving time automatically bas...

Страница 59: ...th Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Minute End The DST end minute Manual Time Settings You can set your time manually 11 22 Phone settings Tone This page allows users to configure a phone prompt You can either select the country area or customize the area If the area is selected it will bring out the following information directly If you choose to...

Страница 60: ... Dial Use web pages for call reply and hang up operations 11 25 CallLog The phone can store up to 600 call records The user can browse the complete call record in this page The call record can be sorted by time call number contact name or line and the call record can be screened by call record type incoming call outgoing call missed call forward call The user can also save the number in the call r...

Страница 61: ...s the key to initiate the multicast Action URL The user can use a specific URL to make basic calls to the phone 11 27 Function Key Speed Dial List The user can configure the number button 0 9 to be the speed dial key After the configuration is completed according to the figure below the user can press the configured shortcut key for the phone to quickly dial the configuration number Can more quick...

Страница 62: ... be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you will not be able to...

Страница 63: ...0 Certificate of settings 11 30 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 31 Device certificate setting ...

Страница 64: ... of rules input rules and output rules Each rule is assigned an ordinal number allowing up to 10 for each rule Considering the complexity of firewall Settings the following is an example to illustrate Table 16 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input...

Страница 65: ...st Mask Is the destination address mask When configured as 255 255 255 255 it means the specific host When set as 255 255 255 0 it means that a network segment is filtered After setting click Add and a new item will be added in the firewall input rule as shown in the figure below Picture 33 Firewall Input rule table Then select and click the button Apply In this way when the device is running ping...

Страница 66: ...117 11 32 Device Log Device Log You can grab the device log and when you encounter an abnormal problem you can send the log to the technician to locate the problem See 12 5 Get log information ...

Страница 67: ...ardware version etc 12 2 Reboot Device Users can reboot the device from soft menu Menu Basic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 12 3 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory defau...

Страница 68: ...vice web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the sav...

Страница 69: ... page open the page Device log click the Start button follow the steps of the problem until the problem appears and then click the End button Save to local analysis or send the log to the technician to locate the problem 12 6 Common Trouble Cases Table 17 Trouble Cases Trouble Case Solution Device could not boot up 1 The device is powered by external power supply via power adapter or PoE switch Pl...

Страница 70: ...ctions in 13 5 Network Packet Capture to get the network packet capture of registration process and send it to Fanvil support to analyze the issue No Audio or Poor Audio in Handset 1 Please check if Handset is connected to the correct Handset port NOT Headphone port 2 The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in Headphone 1 There are ...

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