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Q: I do not see my drive listed in the My Computer window,
but it does appear in the Device Manager list.
A: Right-click on My Computer. Select Manage in the pop-up
menu. In the Computer Management window and navigate
to Storage -> Disk Management. You should see a list
of available storage devices. Look for the disk that has a
capacity closest to your Fantom Drives unit, and right-click
on the corrolating right-hand box. In the pop-up menu that
appears select "Delete Partition." The description will change
to say “Online" & "Unallocated”. Right-click on the box and
select Create New Partition in the pop-up menu. When the
Partition Wizard appears, select "Primary Partition" and
click "Next." Click "Next" in the next dialog, selecting the
default value for the drive. You will then see a drive letter (you
can change this drive letter if you wish); click "Next." You will
then be asked to format the drive.
Q: After I connected the drive to my PC, I got the following
alert message: HI-SPEED USB Device Plugged into non-HI-
SPEED USB Hub.” What does this mean?
A: This alert message will appear if you plugged the drive into
a USB port that only supports USB 1.1. This is fine, except
your drive will operate at USB 1.1 speeds.
If an issue cannot be resolved by using our FAQ, please
contact Technical Support via the Fantom Drives support
site at
http://www.Fantomdrives.com/help
Glossary
Bit
- The smallest unit of digital data. In binary code, a bit is
represented logically as a either 1 or a 0.
Buffer
- RAM cache that temporarily stores data so it can
be delivered to a device as it is needed.
Bus
- An electronic link for the transmission of data between
digital devices, such as computers and computer peripherals.
Byte
- A unit of digital data, usually made up of eight bits.
Data Stream
- The flow of data between digital devices such
System Requirements
System Requirements for Mac
• G4/G5 or Intel based Apple Macintosh Computer
• Mac OS X 10.4 or newer
• Available USB 2.0 port*
System Requirement for PC
• Pentium-based PC with 733 MHz or faster CPU
• Microsoft® Windows® XP SP3, Vista, 7
• Microsoft® Windows Server® 2003, 2008
• Available USB 3.0 or 2.0 port
USB 3.0 compatibility with USB 2.0
USB 3.0 ports are backward compatible with USB 2.0 and
USB 1.1. However, if you connect the drive to an earlier USB
standard port, it will operate at that port's specified speed.
As of this printing, there are no USB 3.0 host bus adapters with
Macintosh hardware support. The G-Force3 is fully supported
with Macintosh based computers via USB 2.0 connections.
