Q3: When turning both Earbuds on, one (or both of the Earbuds) does not work.
A3: Reset the Earbuds connection as explained in the chapter
“
5. Connect your device
”
.
Q4: Why does the sound appear intermittent during a call?
A4: 1. Please kindly try to turn off Bluetooth connection,delete "the Bluetooth device" in Bluetooth list and
reconnect.
2. Near the signal tower, traffic lights and substations may result in signal cut in and cut off.
3. If you put phone in your pocket ,that please keep the back of the phone facing out ,that is to say,
you should put front of the phone near close to your leg.
Q 5: There will be interruptions when listening to music. How to solve it?
A 5: 2.4G is a short-wave frequency, it will cause the problem of the connection dead angle due to
environmental interference such as WIFI /4G/5G/GPS. You can adjust the direction between the phone
and the earbuds to solve this problem.
Q5: Why is the bass not obvious?
A5: Try downloading different types of high quality songs, such as music without damage. Make sure the
song you download has a bass. Generally speaking, the higher the quality of music, the more obvious
the bass.
Q7: The earbuds can
’
t be charged, how to solve this problem?
A 7: 1. Make sure the battery pack has enough batteries.
2. Note: When the charging case is charging, the earbuds are placed in the charging case, but the
earbuds will not be charged at this time, only when the USB cable of the charging case is pulled
out, the charging case will charge the earbuds.
3.
When the charging box and the earbuds are not used for a long time (more than two days), for
safety, the charging box and the earbuds will be automatically powered off. At this time the
earbuds are not charged in the charging box, the charging box needs to be powered on by the
USB cable, and can only be used normally after the charging box is activated.
4. Please clean the connection point with a clean cotton cloth.
If the above answer still does not solve your problem, please feel free to contact us and we will solve all
the problems as soon as possible.
Contact information:
Facebook:
Skype: km_fantime
E-mail:
Website: www.szfantime.com
Product Warranty Policy:
1. Support 30 days no reason to return and 12 months warranty;
2. Support 24 hours online service.
