Troubleshooting
27
Load the disc correctly, with the label facing up.
The disc’s region code does not match that of the player.
The disc’s rating is higher than the player’s rating level.
This disc is not formatted for the player.
Clean or repair dirty or damaged discs.
Moisture may have condensed inside the player. Remove the disc
and leave the player switched on for an hour or two before trying
play back again.
Please consult this table before calling our Customer Care Department.
Symptom Causes and remedies
No power
The AC power card is not connected to the power supply, or is not
connected to a power supply securely. Check all connections.
The remote control
is not working
Check that the power supply to the unit is correctly connected.
Check and replace batteries correctly in the remote control, if needed.
Remove any obstacles between the remote control and player.
Point the remote control directly at the remote sensor on the player.
No playback
Select the correct screen format in the player’s setup menu
(see page 19).
Select the correct screen format from the DVD’s title menu.
No picture
Distorted picture
Picture not on full
screen
Check that the television is switched on and the correct input has
been selected on the set.
Check all connections between the player and television.
Check all cables for possible damage or wear.
Clean the disc.
To reset the player to default factory settings, press Open on the
remote control followed by Program and Zoom.
Clean dirty or damaged discs.
Reset the colour system of the television.
Connect the player directly to television without any other
connections,for example a VCR or A/V receiver.
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