10.7 PROBLEM:
Bowl is rubbing plastic bumper disk. NOTE: Light to moderate contact between bowl and bumper
disk is not a problem, and the bowl will eventually wear a shallow groove in the disk, which is by design in those
cases. If there is strong pressure between bowl and disk, see solutions below.
◦
(10.7.1)
The bowl mount assembly in the mixer’s base may have loosened, allowing the bowl mounting disks to
move backward toward the mixer. If this has happened, the drive belts in the mixer’s base also will be too loose,
and the assembly will need to be tightened before further operation.
▪
See video #01 in the PHG Famag Use Video Library.
◦
(10.7.2)
If the bowl rubs the disk only during parts of each rotation, the bowl may be out of round. This is sometimes
caused by dropping. Measure the bowl’s top diameter across various points. Perfect roundness is not required, but
roundness can be restored by squeezing across the bowl’s rim with a strong bar clamp.
10.8 PROBLEM:
Mixer shakes when running.
◦
(10.8.1) Mixer may be sitting on uneven surface such as tiles
▪
A: Move mixer to a flat surface.
▪
B: Place a customer-provided shim between the surface and one foot.
▪
C: If you want to operate the mixer in exactly the same spot and the surface there isn’t flat, some number of
feet can be custom-shimmed downward with common flat washers. Get help to put the mixer on its top (remove
the bowl first to lighten the mixer, and put down a towel to prevent scratching). Remove the nut from any foot
you want to shim downward, place the necessary number of 5/16” flat washers between foot and mixer base
(not directly under the nut) and replace the nut. (Note that shimming unevenly in this way to accommodate a
particular uneven surface will result in the mixer rocking if it is subsequently operated on a flat surface.)
10.9 PROBLEM:
When lifted, the mixer’s head drops on its own rather than staying in the raised position.
◦
(10.9.1) The lift assist cylinder is worn out and needs to be replaced.
▪
A: Remove motor to replace cylinder.
10.10 PROBLEM:
The external part of the start/stop switch is broken.
•
A: The outer part of this switch is available separately from the inner switch assembly. You will need to specify
whether your mixer has three buttons (forward, on/off, and reverse) or only two buttons (on and off).
•
B: See video #14 in the PHG Famag Use Video Library.
10.11 PROBLEM:
The rubber ring around the bowl locking disk is not staying on around part of the ring and/or is
separated where its ends were originally joined
◦
(10.11.1)
The rubber ring has a “U” cross section, with adhesive inside. To reposition the ring onto the steel disk,
heat the rubber with a heat gun (like a hair dryer, but hotter), then reposition the rubber ring and clamp it in place
during cooling. ¼” office-supply binder clips are ideal for clamping. To rejoin separated ends, clean the ends with
acetone or similar cleaner, heat the rubber ring 6” away from the ends in both direction with a heat gun, and pull the
ends toward each to eliminate the gap. Then apply super glue and clamp the ends together with binder clips. Allow
24 hours for super glue to achieve full strength. The rubber ring has excellent “memory” that is reset by heating to a
highly pliable temperature, so it will stay where you put it after clamping and cooling.
10.12 PROBLEM:
The bowl locking ring won’t lock onto the bowl’s feet.
◦
(10.12.1)
Shims in an assortment of thicknesses are available from Pleasant Hill Grain (SKU YC339). The bowl feet
can be unscrewed and shims added, to custom-fit your bowl to your mixer’s locking plate. Don’t use more shims
than necessary, or your bowl will make excessive noise during operation. Adding shims to a bowl is usually
necessary only when replacing a lost or damaged bowl, or adding one or more extra bowls.
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