Return Policy
If for any reason you choose to return this product it must be returned within
30 days from date item is
received
. You
MUST
package the product exactly
as it was originally packaged from the factory to get a
full refund for the product!
The vinyl windows should never be folded when packaging in the box or for storage purposes. Lay all the
windows on top of each other with the canvas folded in between and the paper (if available) on both sides of the
windows.
All returned products will be inspected upon arrival at the production facility and must be in unused,
factory new condition to receive refund - a 25% restocking fee will apply.
If ordered from Falcon Ridge please call at 606-845-7439 to gain a return authorization number, use our
preferred shipping carrier (UPS) to return the item (unless the item is defective, you are responsible for paying
the shipping to return the item.)
Any returns submitted to Falcon Ridge without a return authorization
number will be charged a 20% restocking fee
. If ordered from one of Falcon Ridge’s many distributors, you
must first call them and see what their return policy is. Once your item reaches our production facility, our
customer satisfaction team will inspect your item to ensure unused, factory new condition.
NOTE: All
windshields must be returned with the original protective film intact and not removed. Do NOT
REMOVE if you have any intentions of returning the item. Refund/ replacement of a windshield will only
be processed on items with original protective film or if the windshield is defective.
Items must be properly packaged in the original shipping carton to protect them during transit and ensure your
returned item arrives back factory fresh, and in new resalable condition (
any returned items that have been
used, altered or damaged in any way will not be subject for a refund
.) All contents including instruction
manuals, accessories, hardware, Velcro, etc. must be included in your return shipment. Only items in OEM
factory new condition will be approved. Once returned items are received, credit will be issued to the original
credit card/ payment method used for the purchase. Outbound shipping and return shipping cost will not be
refunded. Please allow 4 to 6 weeks for your refund to be processed.
Warranty
To The Owner of this Product:
Thank you for purchasing one of our Falcon Ridge Cab Enclosures, Tops &/or Windshields! Below are the
terms under which your product is covered under our manufacturer’s warranty.
30 Day Warranty which includes and is not limited to replacing the enclosure, tops and/or windshield due to
defect of the product. Please refer to the return policy in this case for more information.
1 Year Warranty includes any defect in material or workmanship within this time frame we will gladly correct
the problem or replace the enclosure, tops &/or windshield. Upon submitting for the correction or replacement
we will need to receive pictures of the defect in material or workmanship along with the receipt from the date of
purchase.
