9
Issue 0-Feb 11
All products supplied by Fairport Construction Equipment Ltd (hereafter referred to as
FCE) are warranted to be free of defects due to faulty materials or workmanship for a
period of 12 months from the date of original despatch from FCE or as specified
below:
All spare parts used in repairs carried out by FCE or an authorised dealer or
repairer
– 3 months.
If the goods have been purchased through a stockist the above warranty periods also
apply from receipt of the goods by the user of the equipment up to a total of a further
6 months from date of despatch from FCE whichever is earlier.
Filter elements, gauges and oils are specifically excluded from this warranty.
FCE shall, at their option, repair or replace during normal working hours goods
accepted as faulty free of charge to the user.
For proprietary items such as engines, the original manufacturer’s warranty and
conditions shall apply.
CONDITIONS
The goods shall be returned at the purchaser’s expense to FCE or to a destination
FCE may reasonably direct. Carriage costs will be refunded if warranty is accepted.
Warranty claims will not be considered where there is evidence that failure has been
caused by carelessness, improper use, negligence, inadequate servicing, incorrect
engine speeds, fair wear and tear or non-compliance with instructions issued by the
manufacturer.
To the extent permitted by law, the liability of FCE under this section is confined only
to providing a remedy for defective goods and does not extend to any consequential
loss, loss of profit, injury or damage suffered.
Warranty will not be accepted on dismantled goods unless dismantling was carried
out with the written permission of FCE.
No claim shall be considered if other than genuine parts supplied by FCE have been
used.
Products are only covered by this warranty in the country to where they were
supplied by FCE.
Warranty on products applies only to the original user of the equipment.
This warranty shall not apply if the serial number or other identifying numbers or
marks applied by FCE have been removed, defaced or are otherwise illegible.
CLAIMS PROCEDURE
Check that the goods are still under warranty before returning them to FCE (see
above for warranty periods).
Return the goods to FCE with an order number for the work to proceed. If warranty
is accepted no charge will be made. If warranty is not accepted a quotation will be
given for the repair and the conditions under the section headed REPAIRS AND
ESTIMATES will apply.
In the customer’s interest, goods must be accompanied by documentation detailing
the nature of the fault or its symptoms. Phrases such as ‘Faulty’ are unacceptable
and will result in delays and possible charges to defray costs incurred in identifying
the fault. In the case of hydraulic breakers and power packs, both the breaker and
the pack should be returned
10. WARRANTY CONDITIONS AND CLAIMS PROCEDURE