33 EN
English
Direct action by the customer
Before calling service personnel, to avoid unnecessary expense, check whether the machine problem corresponds to one of the cases listed below.
*
These operations are possible
ONLy
if the "
User Programming
" item is enabled in the machine configuration menu, which can only be accessed
by the installer technician.
18. Defects - Malfunctions
PROBLEM
CAUSE
SOLUTION
The coffee machine does not work and the
touch screen (
4
) is off.
No electricity supply.
Check the electricity supply.
Check the position of the ON/OFF switch (
9
).
Water leaking from the cup tray (
11
).
Drain clogged.
Clean.
Coffee dispensing time too short.
Low coffee dose.
Coffee too old.
* Coffee ground too coarse.
Increase the dose.
Use new coffee.
* Use a finer grind.
Coffee drips out of machine.
High coffee dose.
* Coffee ground too fine.
Decrease the dose.
* Use a coarser grind.
Loss of water under the machine.
Discharge clogged up.
Discharge basin hole blocked.
Clean.
Machine heated up, but it does not dispense
coffee.
Water supply or water softener tap closed.
No water in system.
Open.
Wait until water is available or call the service
centre.
The automatic level-control devices remain in
operation.
Same causes as above.
Same solution as above.
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