Do not use empty or thin-based pots/
pans on the hob as it will be unable to de-
tect the temperature or turn off automat-
ically if the temperature is too high, thus
damaging the pan or the hob surface.
If this occurs, do not touch anything and
wait for all components to cool down.
If an error message appears, refer to
“Troubleshooting”.
Hint/tips
Noise during cooking
When a cooking area is active, it may
hum briefly. This is a characteristic of all
ceramic glass hobs and does not impair
the function or life of the appliance. The
noise depends on the pan used. If it
causes considerable disturbance, it may
help to change the pan.
13. TROUBLESHOOTING
Error code
Description
Possible causes of the error
Solution
ER03
Hob switches off after 10
sec.
Continuous key activation detected.
Water or pan placed on the control
panel.
Remove water or pan from the ceramic
glass surface and control panel.
ER21
Hob switches off.
The internal temperature of electronic
parts is too high.
Let the hob cool down.
Please check if the hob has sufficient
ventilation.
If the error persists, please contact
After Sales Service.
E2
Corresponding cooking
area switches off.
Empty or unsuitable pan.
Pan or ceramic glass surface temper-
ature too high.
Electronic component temperature too
high.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
E3
Corresponding cooking
area switches off.
Unsuitable pan.
The pan is losing its magnetic proper-
ties and may damage the induction
hob.
Use a suitable pan.
The error is automatically cancelled
after 8 seconds and the cooking area
can be used again.
If any other errors occur, the pan must
be changed.
If the error persists, please contact
After Sales Service.
E6
Hob does not switch on.
Power supply voltage and/or frequency
is out of range.
Check mains voltage and/or fre-
quency.
If necessary, contact After Sales Ser-
vice.
E8
Cooking areas are turned
off.
Fan fault.
Fan blocked by dust or fibres.
Clean and remove foreign bodies from
the fan.
If the error persists, please contact
After Sales Service.
EH
Corresponding cooking
area switches off.
Temperature sensor blocked for cook-
ing area.
Insufficient temperature variation de-
tected after switching on the hob.
Switch off the hob and switch it on
again after cooling down.
If the error persists, please contact
After Sales Service.
E4
E5
E7
E9
ER20
ER22
ER31
ER36
ER42
ER47
EA
Disconnect the hob from the power supply.
Wait a few seconds, then reconnect the hob to the power supply.
If the problem persists, call the After Sales Service and specify the error code that appears on the display.
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