F-SECURE POLICY MANAGER 7.0 -, Руководство администратора, Страница: 196 / 241

CHAPTER 10 196
Web Reporting
The new setting will be taken into use immediately. For example, if
you shortened the maximum time that data will be stored in the
database, all the data that is older than the new time limit will be
deleted.
10.6 Web Reporting Error Messages and
Troubleshooting
This section covers F-Secure Policy Manager Web Reporting error
messages and Web Reporting database troubleshooting.
10.6.1 Error Messages
Browser error message: “The connection was refused when
attempting to contact <location>
"
Your browser could not contact Web Reporting at all. The link you have
might point to a wrong machine or to a wrong port, Web Reporting is not
installed on that machine, or F-Secure Policy Manager Server service is
not running. Check all of these in this order. A firewall may also prevent
the connection.
Error message: “F-Secure Policy Manager Web Reporting could not
be contacted by F-Secure Policy Manager Server.”
If you see an error message stating something like “Policy Manager Web
Reporting could not be contacted by the Policy Manager Server.”, this
means that the F-Secure Policy Manager Web Reporting is currently
starting. Wait a while to see if the problem was due to all services not
being started yet, and then reload the page.
The time it takes for the service to start depends on the size of the
managed environment. You can reduce the startup time by deleting some
of the alerts from the CommDir.
Note that if you disabled Web Reporting manually by using the
Service Control Panel, you will also get this error message.