12
FAQ
Problem
Cause
Solution
Power bar flashing.
Motor worked abnormally.
Restart the device after clean the blockage in
tubes of the dirty water bucket.
The device not
working.
No power or low device
battery.
Please fully charge the device before using.
Rolling brush is wounded by
the objects like hair.
Clean the rolling brush.
The suction power
weakening.
Dirty water in the dirty water
bucket has reached to
designated capacity.
Take out of the dirty water bucket and dump the
dirty water for reuse.
Rolling brush and the dirty
water bucket installing error.
Reinstallation.
Rolling brush is wounded by
the objects like hair.
Clean the rolling brush.
Suction nozzle blocked.
Clean the foreign matters in the suction nozzle.
Filter on the top of the dirt
separator blocked.
Clean the filter before using.
Low device battery.
Please fully charge the device before use.
The HEPA is dirty.
Clean the HEPA and dry it thoroughly before use.
Abnormal sound for
motor.
Suction nozzle blocked.
Clean the foreign matters in the suction nozzle.
Dirty water in the dirty water
bucket has reached to
designated capacity.
Take out of the dirty water bucket and dump the
dirty water for reuse.
The HEPA is dirty.
Clean the HEPA and dry it thoroughly before use.
Failed to be charged.
The main device body and the
charger interface are not well
connected.
Please check and connect it well.
No water out of the
rolling brush.
Clean water bucket has no
water.
Add water to clean water bucket.
Clean water bucket not
installed properly.
Reinstall the clean water bucket.
Water leakage in air
outlet.
HEPA not installed.
Install the HEPA properly.
Dirt separator not installed.
Install the dirt separator.
The HEPA not dry after being
washing and using.
Before reuse, dry the HEPA thoroughly after
washing and using it.
Dirty water in the dirty water
bucket has reached to
designated capacity.
Take out of the dirty water bucket and dump the
dirty water for reuse.
For additional information about the device, please refer to www.ezviz.com/eu.
