Ezviz C3C, Быстрый старт

Страница: 15 / 87

Q:
A:
The mobile phone cannot receive alarm prompts when the
camera is online.
1. Make sure the EZVIZ app is running on your mobile phone and the
Motion Detection Notification is enabled.
2. For Android system, make sure the App is running in background;
and for iOS, enable the message push function in “Settings >
Notification”.
3. If still no alarm prompts, press and hold the RESET button for 3
seconds restore the camera settings.
Q:
A:
Live view or playback failed.
Make sure your network is well connected. Viewing live video needs a
good bandwidth. You can refresh the video, or change a network and
try again.
Q:
A:
“The device is offline.” or “The device is not registered.” prompts
when adding the camera by EZVIZ app.
1. Make sure the network, that the camera is connceted to, is normal
and the DHCP of router is enabled.
2. Press and hold the RESET button for 3s to reset the parameters if
you manually changed the network parameters.
How to use the microSD card for local storage?
1. Make sure there is a microSD card inserted and the camera is added
to your EZVIZ account. Log in the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears,
you need to initialize the microSD card first.
2. The microSD card recording for the motion detection is enabled by
default.
Q:
A:
Troubleshooting
Does the camera support Wi-Fi connection and PoE power
supply?
Refer to page 9 to see whether the function is supported by your
camera.
Q:
A:
10