EYE-LCD-6000-QHD-LD
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10.6 Advised Procedure for raising a Claim
10.6.1
Consider the Manual before raising a Claim
See the sections on “Troubleshooting” and in the manual and check whether the problem might be solved on-
site before raising a claim referring to this warranty.
10.6.2
Prepare necessary Information
If the problem still exists the customer should try to get support from his regional eyevis GmbH partner.
Please prepare the following information:
Product identification and serial number of the device
A description of the problem in hand
Pick-up address and contact information
Date and place of purchase
A description of the required service work
10.6.3
Approval by eyevis
After performing an analysis of the faults and damages of the device the eyevis GmbH will approve your
warranty claim if the necessary requirements are fulfilled. The customer will receive a service code and the
eyevis GmbH will prepare the service work chosen by the customer. It is the customer’s duty to keep the product
ready for collection (in cases of DOA the product has to be equipped with all cablings and mains adaptors
before it is put in its box or packed). If the customer fails have the device ready for collection he has
to bear the costs for the replacement-device.
10.6.4
Packing
The eyevis GmbH can provide a suitable transport box on request if the customer can not ensure to be able
to pack the defect device correctly and to label as a breakable good. The customer is liable for damages
caused by the use of an improper or unsuitable packing by the customer.
10.6.5
Transport
The customer must arrange the transport of the display to the eyevis GmbH.
10.6.6
Service Code
The customer should have his service code ready for any further contacts with the eyevis GmbH in
connection with this warranty claim.
10.6.7
Costs for not covered by Warranty Defects
The eyevis GmbH reserves the right to charge the customer for incurred costs caused by complains
concerning defects or faults that are not covered by this warranty.
10.7 Legal and other Claims
There are no express or implied warranties, representations or conditions other than those stated in this
warranty. Other legal or contractual claims, also towards the seller of the product, are excluded as far as the
eyevis GmbH has provided service based on this warranty.
This warranty does not affect or has influence on other legal guarantee claims or other contractual claims of
the customer towards the seller of the product. These claims can be made alternatively to the claims referred to
in this warranty document.
